Muninnat Seso
125 Bondi Rd, Bondi,NSW
Summary
Dedicated and versatile professional with a comprehensive skill set in spa and massage therapy, coupled with proficiency in administrative support and customer service. Proficient in various massage techniques including Hot Stone, Swedish, Deep Tissue, Sports, and Prenatal Massage. Experienced in conducting customer consultations, treatment planning, and providing stress management techniques. Possesses strong sales expertise and adept at front desk management, fostering positive relationships, and building client loyalty. Demonstrates excellent understanding of body signals and mechanics, ensuring optimal client experience and satisfaction. Additionally, skilled in housekeeping duties, administrative procedures, and business management, with a keen eye for detail and physical strength to perform tasks effectively. Exceptional communicator with social skills, committed to delivering outstanding service and support across all aspects of spa operations.
Overview
6
6
years of professional experience
Work History
Massage Therapist
Hopevana NDIS and Physiotherapy
Homebush And Fair Field, NSW
02.2024 - Current
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Educated clients on proper post-treatment care such as strhing exercises or lifestyle changes that could enhance the effects of the massage.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Developed individualized treatment plans based on client assessments and preferences.
Massage Therapist
Sawatdee Thai Massage And Dry Spa
Revesby, NSW
08.2022 - Current
- All massage type and dry spa
Housekeeping Room Attendant
Ibis Barangaroo
Sydney , NSW
06.2022 - Current
Massage Therapist
City Cave
North Strathfield , NSW
12.2023 - 02.2024
Admin
The Rich Crypto
Bangkok , Thailand
07.2020 - 02.2022
- Answered incoming calls and responded to customer inquiries.
Housekeeping Room Attendant
Copthorne Lake Front
Queenstown, New Zealand
09.2020 - 03.2021
Housekeeping Room Attendant
Alama sea village resort and Spa
Krabi, Thailand
09.2018 - 03.2019
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Replenished room amenities according to established guidelines.
- Provided guests with information on hotel services and room features.
- Followed safety procedures when using chemical cleaners and power equipment.
- Responded promptly to requests from guests and other departments.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Organized supplies for use based on expected customer needs.
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Operated shampooer and vacuum cleaner to clean rugs, carpets and upholstered furniture.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Communicated with customers about requests for additional supplies or cleaning services.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Communicated with maintenance team on damages to repair.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Swept and damp-mopped private stairways and hallways.
- Sorted and counted linens and organized in storage areas.
- Reported damage or theft of hotel property to management.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Inspected furniture for damage or stains in between guest stays.
- Inspected all assigned rooms upon completion of cleaning duties.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
Education
Diploma -
Australian Learning Group
Sydney, NSW01-2024
Diploma - Hotel Management
International Hotel & Tourism Industry Management
Bangkok, Thailand 06-2020
Advance Diploma - Business
National Polytechnic of Australia
Sydney, NSWSkills
- Understanding of body signals
- Reflective listening
- Understands spa services
- Administrative Procedures
- Stress management techniques
- Strong manual dexterity
- Customer Consultation
- Swedish Massage
- Aromatherapy
- Deep Tissue Massage
- Social skills
- Business Management
- Massage Therapy
- Administrative Support
- Physical Strength
- Hot Stone Massage
- Treatment Planning
- Sports Massage
- Sales expertise
- Relationship building and management
- Prenatal Massage
- Front Desk Management
- Body Mechanics
- Housekeeping understanding
- Housekeeping abilities
- Basic Housekeeping
- Housekeeping support
- Housekeeping skills
- Housekeeping Duties
Languages
English
Limited
Thai
Native/ Bilingual
Timeline
Massage Therapist
Hopevana NDIS and Physiotherapy
02.2024 - Current
Massage Therapist
City Cave
12.2023 - 02.2024
Massage Therapist
Sawatdee Thai Massage And Dry Spa
08.2022 - Current
Housekeeping Room Attendant
Ibis Barangaroo
06.2022 - Current
Housekeeping Room Attendant
Copthorne Lake Front
09.2020 - 03.2021
Admin
The Rich Crypto
07.2020 - 02.2022
Housekeeping Room Attendant
Alama sea village resort and Spa
09.2018 - 03.2019
Diploma -
Australian Learning Group
Diploma - Hotel Management
International Hotel & Tourism Industry Management
Advance Diploma - Business
National Polytechnic of Australia
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