Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kusum Rani

Adelaide,SA

Summary

Business Analyst with expertise in facilitating workshops and gathering business requirements. Demonstrates strong analytical skills and a commitment to customer service. Proven ability to drive impactful solutions and enhance business outcomes.

Overview

3
3
years of professional experience

Work History

Business Analyst

CJ's Mechanical service centre
Adelaide, SA
04.2023 - Current
  • Analyzed customer requirements to create customized service solutions.
  • Conducted market research to identify trends in mechanical services.
  • Facilitated workshops for stakeholders to gather feedback on offerings.
  • Collaborated with cross-functional teams to enhance operational efficiency.
  • Documented business requirements for software enhancement projects.

IT Technical Support Intern

Aspen College
Adelaide, SA
09.2022 - 12.2022
  • Troubleshot hardware and software issues for campus computers to ensure optimal functionality.
  • Resolved internet connection problems for users in office and remote locations.
  • Provided technical support for students and staff using various software applications.
  • Enhanced customer service skills to facilitate effective communication with clients via phone and email.

Education

Professional Year Program

William Light Institute
Adelaide, SA
12-2022

Master Business Information System

Torrens University Australia
Adelaide, SA
09-2021

Skills

  • Data analysis and market research
  • Requirements gathering and documentation
  • Cross-functional collaboration
  • Customer relationship management

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Business Analyst

CJ's Mechanical service centre
04.2023 - Current

IT Technical Support Intern

Aspen College
09.2022 - 12.2022

Professional Year Program

William Light Institute

Master Business Information System

Torrens University Australia
Kusum Rani