Business Analyst with expertise in facilitating workshops and gathering business requirements. Demonstrates strong analytical skills and a commitment to customer service. Proven ability to drive impactful solutions and enhance business outcomes.
Overview
3
3
years of professional experience
Work History
Business Analyst
CJ's Mechanical service centre
Adelaide, SA
04.2023 - Current
Analyzed customer requirements to create customized service solutions.
Conducted market research to identify trends in mechanical services.
Facilitated workshops for stakeholders to gather feedback on offerings.
Collaborated with cross-functional teams to enhance operational efficiency.
Documented business requirements for software enhancement projects.
IT Technical Support Intern
Aspen College
Adelaide, SA
09.2022 - 12.2022
Troubleshot hardware and software issues for campus computers to ensure optimal functionality.
Resolved internet connection problems for users in office and remote locations.
Provided technical support for students and staff using various software applications.
Enhanced customer service skills to facilitate effective communication with clients via phone and email.
Business Analyst at Navarro Research & Engineering Inc. (Contractor to the U.S. Dept. of Energy)Business Analyst at Navarro Research & Engineering Inc. (Contractor to the U.S. Dept. of Energy)