MUNISH SHARMA

• Administer and support Microsoft Windows Server and Windows 10/11 operating systems, ensuring optimal system performance, patch management, and user support.
• Configure and maintain Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive, enhancing workplace productivity and collaboration.
• Perform identity and device management using Active Directory (AD), Microsoft Entra ID (Azure AD), and Microsoft Intune for secure user access and endpoint compliance.
• Troubleshoot and resolve hardware, software, and network issues, leveraging advanced problem-solving skills and online ticketing system through ServiceNow.
• Support LAN/WAN infrastructure, apply knowledge of TCP/IP, DNS, DHCP, VPN, and use remote desktop tools to resolve user issues promptly.
• Apply cybersecurity principles to monitor and secure systems, review security logs, implement group policies, and ensure compliance with internal security standards.
• Maintain endpoint hardware and peripherals, troubleshooting component-level failures in desktops, laptops, and mobile devices.
• Provide remote and on-site technical support, demonstrating excellent verbal and written communication skills and end-user training capabilities.
• Manage and support collaboration technologies such as VoIP, MS Teams, and video conferencing platforms to enable seamless communication.

● Assessed existing IT infrastructure to ensure compatibility with Windows 11 (both hardware and software).

● Performed application compatibility checks using tools such as:

○ Microsoft Endpoint Manager

○ Intune

○ Windows Assessment and Deployment Kit (ADK)

● Identified systems requiring upgrades or replacements prior to migration.

● Developed end-to-end Windows 11 migration plans, including strategy, timelines, and execution roadmap.

● Created and customised Windows 11 images for deployment (WIM files, provisioning packages, etc.).

● Integrated essential drivers, security patches, and corporate applications into deployment builds.

● Utilised deployment and management tools effectively, including:

○ Microsoft Endpoint Configuration Manager (MECM/SCCM)

○ Windows Autopilot

○ Microsoft Intune

○ Microsoft Deployment Toolkit (MDT)

• Conduct comprehensive testing of POS terminals, diagnosing hardware and software issues using troubleshooting techniques.
• Install, configure, and update POS software ensuring compatibility and proper licensing.
• Test applications on POS terminals, report bugs, and collaborate with developers for timely resolutions.
• Maintain meticulous documentation of testing procedures and results, generating concise reports for management.
• Provide training, technical support, and troubleshooting assistance to store staff.
• Implement security measures and compliance standards for POS terminals and software.
• Participate in IT projects, ensuring successful deployment of software, updates, and infrastructure changes, while managing time and tasks effectively.
• Contribute to a team-oriented culture, supporting internal stakeholders with a flexible, positive attitude and strong interpersonal relationships.
• Assist in hardware maintenance tasks and coordinate prompt issue resolution.
• Continuously improve testing processes and deployment strategies for enhanced efficiency.

• Installed and commissioned Earth Station for Satellite telemetry and tracking, configuring communication networks. Assess the requirement to monitor regular communication (8 Channel, 16 Channels, 32 Channels) being received by the Earth station.
• Implemented the data and voice communication equipment including demodulator racks, servers, Firewall, Interface equipment, Routers and fault finding of complex electronic circuitry used for voice and data communication.
• Managed Technical stores, inventory, and provided hardware and software solutions.
• Configured networking and communication devices, maintaining WAN&LAN infrastructure. Switch and Router configuration of a network. Installation & Maintenance of desktop computers and servers including troubleshooting.
• Professional practitioner in Azure cloud networking and AWS cloud service networking. Proficient level User expert of Hyper-V.
• Implemented organization's information security policies and analyzed network security logs. Worked as System Administrator and implemented network security policy of the network used by various operators simultaneously.
• Liaised with vendors and suppliers, monitoring contractual obligations and procurement. Preparation of Technical documents and manuals for the installed Equipment for providing technical training and diagnosis of faults.
• Operation & Maintenance of VSAT communication with link budget calculations and network design.
• Plan, implement, and manage network infrastructure projects, ensuring the availability, stability, and security of the network.
• Conduct regular network audits to identify vulnerabilities and implement measures to enhance security. Excellent command over Active directory platform and group policies as well as security policies of a network.
• Provide technical support to end-users, resolving network-related issues in a timely and efficient manner.
• Monitor network performance and troubleshoot issues to minimize downtime and improve overall efficiency. Configuration of network and switching devices.
• Demonstrated critical thinking in problem-solving and decision-making.
• Resolved issues and provided solutions based on analysis.

• Delivered exceptional customer service through extensive product knowledge.
• Investigated and promptly resolved customer inquiries and complaints.
• Maintained professionalism when interacting with clients and colleagues.
• Offered tailored solutions to address customer needs, ensuring satisfaction.
• Resolved accounting, service, and delivery concerns efficiently.
• Managed inter-departmental escalations for improved customer retention.