Summary
Overview
Work History
Education
Skills
Timeline
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Mun Noung Noung Choi

Chermside,QLD

Summary

Experienced administrative professional with a proven track record in fast-paced office settings. Recognized for diligent teamwork, completing various clerical tasks and providing comprehensive staff support. Demonstrates responsibility, punctuality, and productivity, consistently working efficiently with minimal supervision. Highly organized and dedicated Administrative Assistant who consistently delivers exceptional customer service in dynamic environments. Meticulous attention to detail and strong decision-making skills enable effective management of multiple concurrent tasks. Motivated by a strong work ethic, ensuring equal effectiveness in both independent and collaborative team environments.

Overview

6
6
years of professional experience

Work History

Medical Receptionist

Queensland Skin Clinic
05.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their family.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiative.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Supported positive patient experience by offering assistance with filling out health forms.
  • Reduced administrative errors by consistently verifying insurance information.

Anaesthetic Technician

Queensland Health, Prince Charles Hospital
03.2021 - 10.2023
  • Maintained sterile anesthesia supplies within expiration date.
  • Maintained and cleaned anesthesia machines by changing soda-lime, refilling vaporizers with anesthetic agents and replacing nitrous, oxygen and air cylinders.
  • Stocked anesthesia supplies in anesthetizing locations, fiber optic carts, ploss carts and emergency airway bags.
  • Assisted with transports of invasively monitored O.R. and I.C.U. patients.
  • Assisted anesthesia personnel with insertion and setup of temporary pacemakers, catheters, invasive monitoring lines and central lines for hemodynamic monitoring.
  • Maintained a high standard of care by adhering to strict infection control guidelines when handling anesthesia equipment.
  • Assisted in successful surgeries through effective communication and collaboration with fellow healthcare professionals.
  • Operated invasive hemodynamic monitoring equipment, intubation bronchoscopes and ultrasonic scanning devices under direction of licensed anesthesia provider.
  • Performed blood gas analysis, using blood gas analyzing and centrifuge equipment to monitor and determine carbon dioxide, sodium, pH and oxygen saturation in patients.
  • Ensured accurate record-keeping of all relevant information about anesthesia interventions performed during surgery.
  • Pretested and calibrated anesthesia delivery systems and monitors.
  • Assisted post-operative patients with acute pain management in line with established safety and medicine administration protocols.

Anaesthetic Technician

Peninsular Private Hospital
07.2020 - 01.2022
  • Check and set up of Anaesthetic Machine
  • Ensure Anaesthesia carts are fully stocked as well as manage operation room supply inventory
  • Consult with Anaesthetist for procedure and prepare all the equipment and drugs under the direction of Anaesthetist
  • Check the patient and assist with insertion of intravenous lines and arterial lines
  • Assist the licenced Anaesthetist with patient evaluations, transport and position patients for operation
  • Apply Anaesthetic monitoring (e.g
  • ECG, BP, OX, BIS)
  • Assist Anaesthetist with patient airway management and monitor patient’s vital signs and anaesthesia depth under anaesthesia
  • Assist with difficult airway intubation, blocks and spinal procedure
  • Make sure the patient positioning prevents injury during procedure
  • Collect and analyse patient blood samples and administer transfusion fluids
  • Assist the wake up of patient and remove airway devices
  • Transfer patient to recovery
  • Provide Anaesthesia technician services to patient under the direct supervision of a licenced anaesthesia care provider designated by the client facility, in accordance with regulations
  • Properly clean equipment with the correct solution before sending for sterilisation
  • Adhere to all guidelines, policies, regulations and safety requirements
  • Efficiently interact with all healthcare team members and develop an excellent working relationship

Anaesthetic Technician

Royal Brisbane Hospital
05.2019 - 12.2019
  • Patient management, check patient’s identity and medical history at holding bay or ICU
  • Assist patient evaluation, transport and position of patients alongside the licenced anaesthetist
  • Prepare and calibrate anaesthesia equipment, ensuring that it is in good working order
  • Support anaesthetist with patient airway management and monitor patients under anaesthesia
  • Clean each type of equipment with the correct solution before sending for sterilisation
  • Placements in Obstetrics, Gynaecology, Urology, Opthalmic, Maxillofacial, Thoracic, ENT, Trauma, Neuro and Orthopaedic departments

Education

Diploma of Anaesthetic Technology -

TAFE QLD
01.2018

Diploma of Website Development -

TAFE
01.2003

Bachelor of Political Science -

Ulsan University
01.1998

Skills

  • Resource optimisation

  • Effective communication

  • Independent work

  • Team collaboration

  • Attention to detail

  • Instruction following

  • Problem solving

  • Risk vigilance

  • Adaptability

  • Accurate record keeping

  • Critical thinking

  • Willingness to learn

  • Patient scheduling

  • Medical record management

  • Insurance verification

  • Billing procedures

  • Multi-line phone system

  • Front desk operations

  • Administrative support

  • Confidentiality compliance

  • Workflow efficiency

  • Compassionate interaction

  • Appointment scheduling

  • Workflow optimization

  • Patient engagement

  • Call handling

  • Document organization

  • Problem resolution

  • Communication skills

Timeline

Medical Receptionist

Queensland Skin Clinic
05.2024 - Current

Anaesthetic Technician

Queensland Health, Prince Charles Hospital
03.2021 - 10.2023

Anaesthetic Technician

Peninsular Private Hospital
07.2020 - 01.2022

Anaesthetic Technician

Royal Brisbane Hospital
05.2019 - 12.2019

Diploma of Website Development -

TAFE

Bachelor of Political Science -

Ulsan University

Diploma of Anaesthetic Technology -

TAFE QLD

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Mun Noung Noung Choi