Munkh-Uyanga Altankhuyag
Griffith
Summary
Highly motivated and skilled IT professional with a strong foundation in networking, computer support, and customer service. Possesses over five years of experience in IT operations, including system administration, troubleshooting, and user support. Equipped with CCNA certifications, advanced technical skills, and a passion for solving problems and improving IT infrastructure. Currently seeking to contribute as a Helpdesk Technician in a collaborative and innovative environment.
Overview
7
7
years of professional experience
Work History
Administrator
Eturees
08.2021 - 07.2023
- Oversaw daily weighbridge operations and ensured accurate data entry into company systems.
- Provided IT support to the team, troubleshooting hardware and software issues to minimize downtime.
- Maintained and monitored system performance to ensure efficient workflows
Network Engineer
Netcapital Financial Group
05.2016 - 06.2019
- Installed, configured, and maintained computer hardware, software, and networking equipment.
- Provided technical support to end-users, resolving hardware and software issues.
- Troubleshot and resolved network issues to ensure optimal performance.
- Configured and managed Cisco routers, switches, and other networking devices.
- Delivered excellent customer service in handling technical inquiries.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
Web Developer
Bennetton Store
07.2016 - 04.2018
- Developed custom WordPress themes and plugins to enhance website functionality.
- Ensured website security and maintained code for seamless performance.
- Designed and developed websites using HTML, CSS, and JavaScript.
- Installed required plugins and additional coding to fit final design and functionality requirements.
- Referenced web analytics reporting to enhance designs and improve site performance.
Education
Certificate in CISCO CCNA 2: Switching And Routing -
Cisco Networking Academy
Ulaanbaatar, Mongolia07-2019
Certificate in CISCO CCNA1:Introduction To Network -
Cisco Networking Academy
Ulaanbaatar, Mongolia06-2019
Bachelor - Networking Engineering
The National University of Mongolia
Ulaanbaatar, Mongolia06-2016
Skills
- Key Skills
- Proficient in Microsoft 365 Suite (Word, Excel, Outlook, Teams, SharePoint)
- Strong knowledge of Windows operating systems (installation, maintenance, troubleshooting)
- Network administration (LAN/WAN setup, firewall configuration, VPN)
- Excellent customer support and communication skills
- Experienced with remote desktop tools (TeamViewer, AnyDesk, Windows Remote Desktop)
- Familiar with IT ticketing systems (eg, Jira, ServiceNow)
- Problem-solving and analytical skills for diagnosing hardware and software issues
- Advanced computer programming and system automation knowledge
Additional Information
- Australian Driver’s License: Full License, valid in NSW.
- Committed to professional development and continuous learning in IT and customer support.
Timeline
Administrator
Eturees
08.2021 - 07.2023
Web Developer
Bennetton Store
07.2016 - 04.2018
Network Engineer
Netcapital Financial Group
05.2016 - 06.2019
Certificate in CISCO CCNA 2: Switching And Routing -
Cisco Networking Academy
Certificate in CISCO CCNA1:Introduction To Network -
Cisco Networking Academy
Bachelor - Networking Engineering
The National University of Mongolia
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