Adiyazul Munkhbat
Wolli Creek,NSW
Summary
I am an enthusiastic 28 years old woman from Mongolia. I
have excellent interpersonal skills and am skilled in answering questions and resolving concerns quickly. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation.
Overview
10
10
years of professional experience
Work History
Floor Staff Member
Urban Jungle Cafe
12.2022 - Current
- Processed payments and provided receipts to establish proof of transaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
Customer Service Specialist
KHAN Bank \commercial Bank\
06.2018 - 10.2022
- Analyzed customer service trends to discover opportunities and provide management feedback.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained and managed customer files and databases.
Receptionist
KHAN Bank \commercial Bank\
05.2017 - 06.2018
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Answered central telephone system and directed calls accordingly.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Coffee Barista
Good Barista Coffee Shop
08.2016 - 05.2017
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Waitress
Tse Cafe
06.2015 - 04.2016
- Checked guests' identification before serving alcoholic beverages.
- Greeted new customers, discussed specials, and took drink orders.
- Used cash registers and credit card machines to cash out customers.
Education
Bachelor of Science - Business Administration
The National University of Mongolia
Ulaanbaatar In Mongolia 06.2018
Bachelor of Arts - Social And Cultural Antropology
The National University of Mongolia
Ulaanbaatar In Mongolia 06.2016
Skills
- POS System Operations
- Sales Expertise
- Cash Handling
- Customer Service
- Safety and Cleanliness Standards
- Team Cooperation
Timeline
Floor Staff Member
Urban Jungle Cafe
12.2022 - Current
Customer Service Specialist
KHAN Bank \commercial Bank\
06.2018 - 10.2022
Receptionist
KHAN Bank \commercial Bank\
05.2017 - 06.2018
Coffee Barista
Good Barista Coffee Shop
08.2016 - 05.2017
Waitress
Tse Cafe
06.2015 - 04.2016
Bachelor of Science - Business Administration
The National University of Mongolia
Bachelor of Arts - Social And Cultural Antropology
The National University of Mongolia
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