Summary
Overview
Work History
Education
Skills
Timeline
Generic

Munkhjargal Davaadorj

Sydney

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.

Overview

11
11
years of professional experience

Work History

Salesperson

Oak Hill
07.2012 - 12.2012
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Submission Officer

Passport Express International
12.2012 - 04.2015
  • Assisted clients with completion of applications and paperwork.
  • I have communicated with people from various cultures and backgrounds on the application process.
  • I followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Proven ability to learn quickly and adapt to new situations.
  • I managed time efficiently in order to complete all tasks within deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.

Reseller

LG Cosmetics
04.2015 - 07.2017
  • Contacted customers to follow up on Internet and telephone sales inquiries.
  • Managed sales channels and a competitive marketplace by leveling the playing field for resellers to minimize conflict.
  • Developed and maintained relationships with company resellers, partners, and customers to maximize market growth.
  • Attended industry exhibitions, trade shows, and conferences to promote products, expand reseller partner network and grow customer base.
  • Utilized software to automate customer communication and order fulfillment.
  • Analyzed customer trends and provided insights to improve customer experience.
  • Negotiated terms with suppliers to secure discounts and promotional opportunities.

Supervisor of Visa Application Center

Passport Express International
08.2017 - 01.2022
  • I Complied with established internal controls and policies.
  • Established and checked coding procedures, monitored reports, and updated internal files.
  • We have improved overall financial reporting by streamlining control processes and reporting structures.
  • Actively listened to customers, handled concerns quickly, and escalated significant issues to the country manager.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time, and productivity.
  • Responded proactively and positively to rapid change.
  • Developed and updated databases to handle customer data.
  • Cross-trained and provided backup support for organizational leadership.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Operations Manager

Passport Express International
01.2022 - 06.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Private Small Business

Owner
04.2016 - 06.2023
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, on social media, and through traditional campaigns to target ideal consumers.
  • Designed a business plan to define concepts, short-term and long-term goals, and strategies.
  • Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.

Education

Bachelor of Arts - Teacher And Translator

University of Humanity
Ulaanbaatar, Mongolia
05.2009

Skills

  • Management Training
  • Productivity Improvement
  • Complex Problems Analysis
  • Process Improvement
  • Team Leadership
  • Sales Promotion
  • Interpersonal Communications
  • Client Relations
  • Sales
  • Retail Space Planning
  • Employee Motivation
  • Social Media Marketing

Timeline

Operations Manager

Passport Express International
01.2022 - 06.2023

Supervisor of Visa Application Center

Passport Express International
08.2017 - 01.2022

Private Small Business

Owner
04.2016 - 06.2023

Reseller

LG Cosmetics
04.2015 - 07.2017

Submission Officer

Passport Express International
12.2012 - 04.2015

Salesperson

Oak Hill
07.2012 - 12.2012

Bachelor of Arts - Teacher And Translator

University of Humanity

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Munkhjargal Davaadorj