Overview
Work History
Education
Skills
AWARDS
REFERENCES
Timeline
Generic

MUNTEJ GILL

Melbourne

Overview

5
5
years of professional experience

Work History

CUSTOMER SERVICE SPECIALIST

Dan Murphys
09.2022 - Current
  • Reflected brand image and values through exceptional service delivery, strong product knowledge and tactful conflict resolution
  • Handled escalated customer inquiries and complaints
  • Analysed customer feedback to identify areas of improvement and recommend changes
  • Drive sales strategy with a proven track record of exceeding KPI's
  • Trained new retail staff on product knowledge, customer service techniques, and sales strategies
  • Built visually appealing sales displays based on merchandising plans
  • Collaborated across departments to resolve customer-related issues
  • Collaborated with colleagues and co-workers to deliver quality customer experience.

STADIUM VENUE SUPERVISOR - NUNAWADING BRANCH

Basketball Victoria
11.2021 - Current
  • Completed general bookkeeping tasks for the venue
  • Helped obtain payments and paperwork from customers with timely invoicing and follow-ups
  • Consulted often with all stakeholders to ensure all queries are dealt with in a fast and friendly manner
  • Took charge in challenging situations, resolving conflicts, and making critical decisions calmly and decisively
  • Mentor and upskilled junior colleagues, contributing to their professional development and fostering a culture of improvement
  • Ensured all day-to-day tasks were running smoothly and on time
  • Assisted with management of daily facility operations, enforcing facility rules and regulations.

ACCOUNTING INTERN

SAJ Accountants
03.2019 - 12.2019
  • Support operational aspects of the business through a financial lens
  • Learned advanced accounting software functions and account actions by shadowing senior personnel
  • Communicated effectively with clients to resolve queries or issues related to their accounts
  • Delivered excellent administrative support to accounting personnel and other staff
  • Collaborated with team members on various accounting projects.

Education

BACHELOR OF COMMERCE - DOUBLE MAJOR IN FINANCE AND ACCOUNTING -

Deakin University
Melbourne, VIC
02.2024

Mount Waverley Secondary College
Melbourne, Vic
11.2017

Skills

    Customer Service, Problem-Solving, Creative Thinking, Multitasking, Task Prioritisation, Analytical Thinker, Customer Relations, Team Player, Data Processing, Quick Learner, Reliable, Excel, Xero, Tech - Forward, Strategic Leadership, Strong Interpersonal Skills, Team Orientated, Critical Thinking, Attention to Detail

AWARDS

  • Responsible service of alcohol (RSA)
  • Working with Childrens Card
  • Levels A, B and C basketball Victoria referee certificates.
  • Most sustainable bank" certificate achieved through a trading program in the Deakin University finance unit MAF367 TREASURY OPERATIONS.
  • Victorian Premiers Reading challenge certificate 2013 & 2014

REFERENCES

  • Dan Caroccia, Duty manager (Endeavor Group), 0415882464
  • Andrew Cavell, Nunawading Manager (Basketball Victoria), 0481204983

Timeline

CUSTOMER SERVICE SPECIALIST

Dan Murphys
09.2022 - Current

STADIUM VENUE SUPERVISOR - NUNAWADING BRANCH

Basketball Victoria
11.2021 - Current

ACCOUNTING INTERN

SAJ Accountants
03.2019 - 12.2019

BACHELOR OF COMMERCE - DOUBLE MAJOR IN FINANCE AND ACCOUNTING -

Deakin University

Mount Waverley Secondary College

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