Munya Magwaro
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Methodical and motivated employee eager to apply time management and corporate skills in various environments. Seeking Career Development and Stability, opportunities to expand my skills while facilitating company growth. Dependable professional with a strong background in installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Capable Construction Labourer experienced in operating and maintaining equipment to support job site needs. Physically strong and fit with good time management abilities and dexterity to support skilled work. Service-oriented delivery professional with a demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximise deliveries and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Soil Technician/Asphalt Technician
MTC BGC
01.2022 - 02.2024
- Performed soil sampling and analysis to determine composition, texture, and structure of soils
- Conducted field surveys to identify soil types and collect samples for testing
- Compiled data from field tests and laboratory analysis into detailed reports
- Operated equipment such as GPS systems, survey instruments, and lab equipment
- Documented observations in technical reports based on field measurements and laboratory results
- Assisted with the development of new methods for soil sampling and testing
- Collected data related to land use practices, hydrology, vegetation, geology, topography, climate conditions
- Monitored construction sites for compliance with environmental regulations regarding soil protection procedures
- Communicated findings to clients in a timely manner through written reports or presentations
- Provided recommendations for improving soil quality or addressing environmental issues related to soils
- Worked closely with other professionals such as engineers or biologists to develop solutions that met project objectives
- Employed various software programs to examine data collected from field studies or laboratory tests
- Reviewed existing information sources such as maps, aerial photographs, satellite imagery, published literature., in order to better understand the properties of soils in an area.
- Enhanced overall safety on job sites by implementing strict adherence to safety protocols and conducting regular safety meetings.
- Delivered accurate cost estimates for potential projects, enabling informed decision-making by management during bidding processes.
Customer Service Consultant
Commonwealth Bank
12.2019 - 11.2020
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Increased client retention through exceptional service and timely solutions to issues.
Education
Bachelor of Sports Management -
Massey University
01.2023
Certificate IV: Building and Construction -
TAFE NSW
Sydney, NSW12.2019
High School Diploma -
Glenwood High School
01.2019
Skills
- Hazardous Materials Handling
- Environmental Monitoring
- Laboratory Testing
- Soil Sampling
- Erosion Control
- Geotechnical Engineering
- Soil Microbiology
- Compaction Testing
- Consolidation Testing
- Call center experience
- Complaint Handling
- Inbound Call Management
- Customer Acquisition
- Delivery monitoring
- Customer Service
- Problem-solving abilities
- Data Entry
- Product Knowledge
- Appointment Scheduling
- Team Development
Certification
- White Card
- Certificate IV Building and Construction
Roles And Responsibilities
- Monitor stock levels and identify purchasing needs.
- Research potential vendors
- Track orders and ensure timely delivery.
- Update internal databases with order details (dates, vendors, quantities, discounts)
- Conduct market research to identify pricing trends.
- Evaluate offers from vendors and negotiate better prices.
- Prepare cost analyses.
- Maintain updated records of invoices and contracts.
- Follow up with suppliers, as needed, to confirm or change orders.
- Liaise with warehouse staff to ensure all products arrive in good condition.
- Receiving incoming goods and accepting or rejecting them in accordance with company procedures
- Preparing outbound goods and handing them over to delivery drivers, hauliers etc or to end customers.
- Preparing and checking shipment documents
- Performing goods loading/unloading operations with trucks, vans and containers
- Performing material handling tasks in warehouse using forklifts and jack pallets
- Performing reordering and stock control activities
Timeline
Soil Technician/Asphalt Technician
MTC BGC
01.2022 - 02.2024
Customer Service Consultant
Commonwealth Bank
12.2019 - 11.2020
Bachelor of Sports Management -
Massey University
Certificate IV: Building and Construction -
TAFE NSW
High School Diploma -
Glenwood High School