Mun Yee Yuen
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 2 years of performance. Responsible, punctual and productive professional when working with little to no supervisor.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
St John Of God Murdoch Hospital
03.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Manager
Silk Flower Coffee And Tea House
07.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees and suppliers to working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved customers' complaints
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced health risks and safety hazards by preparing beverage products consistently
Food Service Worker
St John Of God Murdoch Hospital
07.2015 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with patients to enhance service.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to dietitian recipes eg: thickening fluid, pureed food, low fibre diet, diabetic diet etc
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Utilized POS system to receive and process food and beverage orders.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
Certificate III -
Centacare Employment And Training
Perth, WA10.2014
Certificate III - English As A Second Language (ESL)
TAFE Perth
Perth, WA12.2009
Bachelor of Science - Chemical Engineering
University Putra Malaysia
Malaysia06.2008
Skills
- Business Software MYOB
- Complaint Resolution
- Microsoft Offices
- Staff Development Talent
- Hiring and Training
- Food Service Background
- Full Service Restaurant Background
- Shift Management
- Time Management
- Mail Management
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Malay
Full Professional
Timeline
Administrative Assistant
St John Of God Murdoch Hospital
03.2022 - Current
Manager
Silk Flower Coffee And Tea House
07.2021 - Current
Food Service Worker
St John Of God Murdoch Hospital
07.2015 - Current
Certificate III -
Centacare Employment And Training
Certificate III - English As A Second Language (ESL)
TAFE Perth
Bachelor of Science - Chemical Engineering
University Putra Malaysia
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