Murali Devendran
Docklands,Australia
Summary
IT professional with 1+ years of hands-on experience in technical support, system troubleshooting, and customer service. Skilled in resolving hardware, software, and network issues while simplifying complex technical concepts for end-users. Currently pursuing a Master in Information Technology at RMIT University, aiming to leverage technical expertise and strong communication skills in a Technical Support Role. Adept at collaborating in diverse teams, adapting to dynamic work environments, and applying problem-solving abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Manager
Chilli India
Docklands, Australia
02.2024 - Current
- Analyzed customer feedback data to identify areas where improvements can be made in product or service delivery.
- Worked closely with other departments such as sales, marketing, engineering, finance, and IT to improve customer experience.
Technical Support Analyst
KGisl
Coimbatore, India
06.2023 - 11.2023
- Resolved hardware, software, and network issues for clients, providing both remote and in-person support
- Managed service tickets using JIRA and ServiceNow, ensuring timely resolution and high client satisfaction
Education
Master of Information Technology -
RMIT University
Melbourne01.2025
B.Tech - Information Technology
Anna University
India01.2023
Skills
- Problem-Solving & Critical Thinking
- Python
- Java
- C
- MS Office
- Windows
- MacOS
- Linux
- Remote Desktop
- VPN
- Active Directory
- JIRA
- ServiceNow
- Time Management & Adaptability
- Attention to Detail
- Leadership & Initiative
- Cultural Awareness & Diversity
- Communication & Collaboration
Certification
- Cyber Security Management Job Simulation | ANZ, March 2025
Gained practical experience in social engineering and digital investigations.
- Product Management Job Simulation | Forage, March 2025
Learned to plan data-driven presentations and understand key performance indicators.
- Crash Course on Python | Google
Acquired basic Python programming skills for automation and data analysis. - Intro to Data Science | Cisco
Learned data collection, cleaning, and analysis using Python. - Fundamentals of Digital Marketing | Google
Gained insights into SEO, content marketing, and social media strategies. - North America Virtual Experience | Accenture
Simulated business consulting tasks, focusing on strategic problem-solving and client management.
Timeline
Technical Support Manager
Chilli India
02.2024 - Current
Technical Support Analyst
KGisl
06.2023 - 11.2023
Master of Information Technology -
RMIT University
B.Tech - Information Technology
Anna University
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