Murali Rajaram
Oxley Vale,Australia
Summary
Technically skilled and well experienced professional with excellent Human Resources Management, Administration, Record Management, Project Management, and Training and Development skills acquired within numerous governments, private and academic institutions over 20 years. Close to 5 years of hands-on experience specializing in training & development and customer & stakeholder relation. Constantly strive for excellence through teamwork and a strong advocate of system and technology advancement for continues improvement.
Overview
20
20
years of professional experience
Work History
Senior Training Consultant
THE NATIONAL INSTITUTE OF PUBLIC ADMINISTRATION (INTAN) MALAYSIA
01.2022 - 09.2024
- Delivered dynamic in-house training sessions and lectures to civil servants, covering a broad range of essential management and leadership topics
- Designed and conducted comprehensive classes for newly appointed cadet Diplomatic Officers, equipping them with the necessary skills and knowledge before their departmental assignments
- Played a key secretarial role in six high-level ministerial meetings between 2023-2024, including preparing detailed meeting notes and reports, planning, executing, and overseeing the publication of the ministerial report.
Customer Service Representative
TAFE NSW
- 09.2022
- Provided high-quality customer service to students, staff, and the public via phone, email, and in-person interactions
- Answered inquiries about courses, enrolment procedures, campus facilities, and other services offered by TAFE NSW
- Addressed and resolved student issues, complaints, and concerns promptly and effectively
- Handled administrative tasks such as processing enrolments, maintaining student records, and managing documentation
- Communicated updates and important information to students and staff through various channels
- Accurately entered and update student information in the database systems
- Assisted students with accessing support services, including academic advising, financial aid, and career counselling
- Ensured compliance with TAFE NSW policies, procedures, and standards.
Head of Post Service Division, Human Resource
THE POST SERVICE DIVISION, PUBLIC SERVICE DEPARTMENT OF MALAYSIA
01.2011 - 01.2016
- Managed the central information system for over 500,000 retirement files, 220,000 service records, and 49,000 medical files
- Planned and executed the central file management system for Malaysian retired civil servants, Members of Parliament, judges, and political secretaries, ensuring accurate pension calculations
- Advised sub-units on managing classified government documents under the Official Secret Act 1972 and the National Archive Act 2003
- Administered the Pension Online Work Environment (POWER) system, processing 13,000 new retirement applications annually
- Provided statistical information for amendments to the Pension Act 1980 and collaborated on the Liability Study on the Malaysian Pension Scheme
- Represented the Public Service Department in a World Bank Group research review of Malaysian Social Security Policies in 2014-2015.
Head of Administration
THE NATIONAL SERVICE TRAINING DEPARTMENT, MALAYSIA
01.2008 - 01.2010
- Directed support services in HR, office administration, logistics, asset management, procurement, fleet management, safety, and maintenance
- Implemented improved organizational policies and management systems to enhance daily operations
- Managed administration and central budgets, ensuring efficient fund distribution
- Negotiated major contracts, including department relocation, and maintained corporate relations, acting as the official spokesperson
- Collaborated with HR on recruitment, training, development, and performance appraisal
- Controlled and monitored file classifications following set guidelines and procedures.
Assistant Secretary, The Royal Navy Organizational Development Unit / Head of Registration
THE MINISTRY OF DEFENSE, MALAYSIA
01.2005 - 01.2008
- Planned future HR requirements and capacity building for The Royal Malaysian Navy
- Managed registration and storage of service records for 4,500 civilian personnel
- Developed a cost-effective record management system to protect service record integrity
- Advised on handling classified documents under the Official Secret Act 1972 and National Archive Act 2003
- Coordinated Quality Management System MS9001/2008 certification for improved performance
- Implemented an improved SOP for registration, record updating, file movement, storage, and retrieval.
Education
Master of Strategic Management - Strategic Management
THE UNIVERSITY OF WOLLONGONG, AUSTRALIA
12.2011
Bachelor of Social Science - Economics
UNIVERSITI SAINS MALAYSIA
12.1999
Skills
- Human Resource Management
- Administration
- Planning & Organizing
- Record Management
- Customer Service
- System Administration
- Compliance and Quality Assurance
- Strategic Thinking & Problem Solving
- Corporate Communications
- Data Analysis & Reporting
- Editing and Publication
- Multilingual
- Training and Development
Languages
English
Malay
Tamil
Indonesian
Technology
MS Office, SPSS, NNivo, Accutrac, eFileCabinet, Dropbox, Photoshop, MS Project, Scrivener, InDesign, ChatGPT, Turnitin, Mendeley, Citefast, Creatly, Flash, Web Server Administration, Content Management Systems
Availability
Available for Relocation
Workrights
Permanent Resident of Australia (Visa Sub Class 885), Valid through 2027
Commencementofwork
07/20/2024
Awards
- Excellence Service Award – National Institute of Public Administration (INTAN), 2021
- Australian Defense Scholarship (Master’s degree) – The Australian Defense Department, 2010
- Excellence Service Award – The Ministry of Defense Malaysia, 2007
- Ministry of Defense Training Award (The Balanced Score Card Institute, USA), 2007
References
Reference Upon Request
Timeline
Senior Training Consultant
THE NATIONAL INSTITUTE OF PUBLIC ADMINISTRATION (INTAN) MALAYSIA
01.2022 - 09.2024
Head of Post Service Division, Human Resource
THE POST SERVICE DIVISION, PUBLIC SERVICE DEPARTMENT OF MALAYSIA
01.2011 - 01.2016
Head of Administration
THE NATIONAL SERVICE TRAINING DEPARTMENT, MALAYSIA
01.2008 - 01.2010
Assistant Secretary, The Royal Navy Organizational Development Unit / Head of Registration
THE MINISTRY OF DEFENSE, MALAYSIA
01.2005 - 01.2008
Customer Service Representative
TAFE NSW
- 09.2022
Master of Strategic Management - Strategic Management
THE UNIVERSITY OF WOLLONGONG, AUSTRALIA
Bachelor of Social Science - Economics
UNIVERSITI SAINS MALAYSIA
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