MURALIDHARAN MURUGAIAN
Haynes,Perth
Summary
Detail-oriented and results-driven IT Business Analyst with over 7+ years of experience bridging the gap between business needs and digital solutions. Proven success in delivering end-to-end project lifecycle support, from requirement gathering to implementation and support handover. Adept at stakeholder engagement, change management, and aligning technology initiatives with strategic business goals. Strong communicator with expertise in Agile and PRINCE2 environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Business Analyst
CraneCorp Australia
Henderson, WA
01.2024 - Current
- Lead the analysis and documentation of business requirements for various digital transformation projects in the health services sector.
- Partnered with cross-functional teams including developers, testers, and change managers to ensure project alignment with business needs.
- Conducted workshops and interviews with stakeholders to define business rules and process enhancements.
- Supported the successful delivery of a compliance reporting system used across multiple Australian states.
- Contributed to Agile ceremonies including sprint planning, daily stand-ups, and retrospectives.
- Tools used: JIRA, Confluence, Visio, Power BI.
Business Performance Analyst
Wesfarmers
Perth CBD, WA
07.2023 - 01.2024
- Delivered end-to-end business analysis for a government-backed digital transformation initiative.
- Worked across compliance, finance, and operations to gather and document requirements.
- Developed BRDs, FSDs, and coordinated with developers for data migration projects.
- Supported testing and documentation for ServiceNow implementation.
- Tools used: JIRA, ServiceNow, SQL, Excel.
Business Analyst
Rio Tinto
Perth CBD, WA
06.2022 - 07.2023
- Spearheaded the implementation of a CRM (Salesforce) for customer engagement optimization.
- Identified pain points and re-engineered business processes to boost efficiency by 35%.
- Partnered with product teams in Agile squads to define user stories, epics, and workflows.
- Facilitated stakeholder workshops and sprint demos.
- Tools used: Salesforce, Trello, MS Teams, Figma.
Business Analyst
HBF
Perth CBD, WA
01.2022 - 06.2022
- Worked on multiple client projects focusing on IT integrations and application enhancements.
- Conducted interviews with SMEs and delivered business process documentation.
- Provided ongoing support to QA teams and managed scope change documentation.
- Participated in both Agile and Waterfall projects.
- Tools used: MS Visio, Word, Excel, TFS.
BI Analyst
Aussie Broadband
Melbourne, VIC
10.2019 - 01.2022
- Designed dashboards with interactive visuals in Tableau and Power BI for better decision making.
- Analyzed and tracked data to prepare forecasts and identify trends.
- Generated reports from multiple databases using SQL Server Reporting Services.
- Worked with teams to build self-service reports and establish automated processes for large-scale data analyses.
- Worked collaboratively with developers and other stakeholders to ensure successful delivery of BI solutions.
- Tools used: MS Excel, PowerBI, ERP, Redmine
Business Data Analyst
Tata Consultancy Services
Bangalore, India
05.2015 - 06.2017
- Managed requirements traceability information and tracked requirements status throughout the project.
- Prepared business proposals and presentations for various stakeholders.
- Assisted in gathering business requirements and creating user manuals for internal apps.
- Conducted data validation and user testing for a finance application upgrade.
- Helped facilitate sprint planning and retrospective meetings.
- Tools used: JIRA, Excel, SharePoint.
Education
Masters - Management Information Systems
Deakin University
Melbourne, VIC08-2019
Bachelor - Electrical Engineering
Sastra University
India03-2015
Skills
- Requirements Gathering & Documentation
- Stakeholder Engagement & Relationship Management
- Functional & Non-functional Specifications
- Change Management & UAT Coordination
- Agile / Scrum / Prince2 Methodologies
- Business Process Mapping & Improvement
- Digital Transformation Projects
- Compliance & Risk Understanding
Accomplishments
- Supported change management efforts for a multi-region rollout of a health tech application, increasing user adoption to 90% within 3 months.
- Developed and maintained documentation standards for BRDs and process flows, reducing rework by 20% across Agile teams.
- Championed the use of JIRA dashboards and Agile metrics to enhance sprint planning and delivery visibility for senior leadership.
- Identified gaps in existing data governance processes and introduced quality checkpoints that improved data integrity by 35%.
Certification
- Business Analysis Foundations
- PL-300: Microsoft Certified: Power BI Data Analyst Associate
- Agile Foundations
- Requirements Elicitation and Analysis
- Business Process Modeling
- Change Management for Projects
- Data Analytics for Business Professionals
- AZ-900: Microsoft Certified: Azure Fundamentals
.
References
References available upon request.
Timeline
IT Business Analyst
CraneCorp Australia
01.2024 - Current
Business Performance Analyst
Wesfarmers
07.2023 - 01.2024
Business Analyst
Rio Tinto
06.2022 - 07.2023
Business Analyst
HBF
01.2022 - 06.2022
BI Analyst
Aussie Broadband
10.2019 - 01.2022
Business Data Analyst
Tata Consultancy Services
05.2015 - 06.2017
Masters - Management Information Systems
Deakin University
Bachelor - Electrical Engineering
Sastra University
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