Eager to learn new technologies
Muralidhar Reddy Dachepalli
Parafield Gardens,South Australia
Summary
Proven System Administrator and Production Supervisor with a track record of enhancing system performance and productivity at Visual It Solutions and Sanector. Expert in system upgrades and mentoring teams, achieving high customer satisfaction and professional growth. Skilled in technical support and leadership, consistently surpassing goals through strategic planning and effective problem-solving. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
System Administrator
Visual It Solutions
01.2024 - Current
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
Production Supervisor
Sanector
08.2021 - 12.2023
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Managed team of 7 to 10 production associates, overseeing productive production processes and meeting all deadlines.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
Education
Masters of Information Technology - Data Analytics
Deakin University
Melbourne, VIC02.2021
Bachelor of Science - Electronics And Communication Engineering
Guru Nanak Institutions of Technical Campus
Hyderabad05.2018
Skills
- System Upgrades
- System monitoring
- Technical Support
- System updates
- Software Installation
- Desktop troubleshooting
- Network Troubleshooting
- Helpdesk operations
Accomplishments
- Supervised team of 7 staff members.
- Introduced a preventive maintenance program that reduced machine downtime by 30%, leading to higher overall efficiency.
- Led a quality improvement initiative that reduced defect rates by 15% through better quality control measures and staff training.
Playing Cricket
I’m currently out on the field, bat and bowl in a thrilling cricket match and loving every moment of the game.
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
System Administrator
Visual It Solutions
01.2024 - Current
Production Supervisor
Sanector
08.2021 - 12.2023
Masters of Information Technology - Data Analytics
Deakin University
Bachelor of Science - Electronics And Communication Engineering
Guru Nanak Institutions of Technical Campus
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