Murali Krishna Gunnam
Dalby,QLD
Summary
Experienced in driving impressive growth rates and attracting a diverse customer base. Successfully implemented strategic initiatives to launch new products and services. Achieved significant success in expanding store's customer reach and increasing sales. Proven track record of achieving targets and delivering exceptional results. Adept at identifying market trends and implementing effective marketing strategies to drive business growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager/Cook
Liberty Dalby
09.2023 - Current
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Maintained records and logs of work performed and materials and equipment used.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Developed and maintaining relationships with customers and supplies through account development.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized store displays and appearance via strategic merchandising.
- Resolved issues between employees and customers using company policies.
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
- Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
- Maintained a high standard of cleanliness, ensuring a safe and sanitary work environment for staff and customers.
- Collaborated with other kitchen staff to ensure smooth operations during peak meal times.
- Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
Cook
Liberty Dalby
06.2021 - 09.2023
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Maintained clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Trained and supervised cooking staff to expertly meet daily needs.
Supervisor
United (pie Face)
10.2018 - 06.2021
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Stocked and organized products in storage spaces and retail shelves.
- Tracked store inventory and ordered new products to prevent shortages.
- Prepared and baked pies and cookies according to recipes.
- Monitored food storage, rotation, and expiration dates to reduce waste.
- Operated and maintained baking equipment and machinery.
- Maintained high food quality standards in kitchen and upheld health code standards.
Console Operator
United
04.2017 - 10.2018
- Applied suggestive selling techniques to increase sales.
- Utilized problem solving skills to troubleshoot technical difficulties with POS systems or credit card machines.
- Collaborated with team members to ensure smooth operations during peak hours.
- Supervised others and provided on-the-job training.
- Identified ways to improve efficiency in operations and implemented process changes.
- Focused on learning new skills and staying updated with industry changes.
Console Operator
7-Eleven
07.2016 - 04.2017
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Diploma of Leadership And Management -
Midcity College
11.2022
Diploma in Business -
Midcity College
11.2021
Masters of Information Systems -
University of Southern Queensland
06.2018
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Sri Prakash College of Engineering
06.2015
Skills
- Retail Operations
- Profit and Loss Management
- Sales Growth
- Problem-Solving
- Stockroom Management
- Retail Employee Training
- Performance monitoring
- Cost Control
- Meal preparation
- Restaurant operations
- Kitchen management
- Kitchen staff management
- Grilling techniques
Certification
- Food Safety Supervisor
Accomplishments
Achieved good growth-rate in attracting customers to the store by launching new products and services.
Timeline
Manager/Cook
Liberty Dalby
09.2023 - Current
Cook
Liberty Dalby
06.2021 - 09.2023
Supervisor
United (pie Face)
10.2018 - 06.2021
Console Operator
United
04.2017 - 10.2018
Console Operator
7-Eleven
07.2016 - 04.2017
Diploma in Business -
Midcity College
Masters of Information Systems -
University of Southern Queensland
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Sri Prakash College of Engineering
Diploma of Leadership And Management -
Midcity College
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