Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Murillo Gomes

Mandurah,Australia

Summary

Experienced in team leadership, strategic planning, and operational management. Leveraging effective communication and organizational skills to drive project success. Proven track record of fostering productive work environments and consistently achieving set goals. Adept at ensuring smooth execution of projects. Expertise in team leadership and strategic planning allows for effective navigation of complex challenges and delivery of results.

Overview

2026
2026
years of professional experience

Work History

Manager

Groundswell Drive Thru
10.2022 - 04.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Opening and closing responsibilities, including calibrating grinders and preparing batch brew
  • Made coffee and served customers
  • Ensured all staff were informed about the day’s coffee offerings

Barista

The Bay Café
01.2022 - 10.2022
  • Promoted a welcoming atmosphere by greeting customers with a friendly smile and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Prepared coffee, juices, and sundaes
  • Operated the cash register and performed runner duties

Barista

San Churros
09.2021 - 12.2021
  • Made coffee, juices, churros, and sundaes
  • Handled cashier and runner responsibilities
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Barista / Supervisor

Salvador Coffee
01.2019 - 02.2021


  • Responsible for ordering supplies and overseeing store opening and closing
  • Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
  • Contributed to an increase in repeat business by consistently delivering exceptional customer service experiences.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Addressed customer concerns promptly and professionally, resolving issues while maintaining high levels of satisfaction among patrons.
  • Managed coffee preparation and customer service

Barista / All-rounder / Stock Assistant

Portside Opera House
07.2017 - 01.2019
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Prepared coffee, served food, and managed the register
  • Received stock and ensured fridges were fully stocked for the day
  • Informing Manager when stock were low for ordering

Pasta Chef

Vapiano
  • Cooked fresh pasta while engaging with customers
  • Managed customer transactions
  • Reduced food waste with effective inventory management and proper storage techniques.
  • Maintained open communication with front-of-house staff regarding menu updates or dish modifications based on guest feedback or dietary needs.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained food safety and sanitation standards.

Waiter

Fogo de Chão
  • - Served entrees and drinks
  • - Ensuring high customer satisfaction
  • - Assisted occasionally at the bar
  • 4 months

Waiter

Costa Cruises
  • Serve entrees, mains, deserts and drinks
  • Serve dinks (alcoholics or not)
  • Making sure customers were having a good time otherwise reporting to superiors
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • 8 months contract with 12 hours shifts 6 days week

Churrasqueiro

Texas de Brazil
  • - Served a variety of meats tableside and ensured customer satisfaction
  • - Handled stock checks, meat prep, and grill setup prior to opening
  • 2 years

Education

Associate of Science - Computer Networking

Bandtec
Sao Paulo Brazil
12-2015

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Relationship building- Hardworking and reliable
  • Active listener
  • Responsible and punctual
  • Team-oriented and collaborative

Languages

English
Professional Working
Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Manager

Groundswell Drive Thru
10.2022 - 04.2025

Barista

The Bay Café
01.2022 - 10.2022

Barista

San Churros
09.2021 - 12.2021

Barista / Supervisor

Salvador Coffee
01.2019 - 02.2021

Barista / All-rounder / Stock Assistant

Portside Opera House
07.2017 - 01.2019

Waiter

Fogo de Chão

Churrasqueiro

Texas de Brazil

Pasta Chef

Vapiano

Waiter

Costa Cruises

Associate of Science - Computer Networking

Bandtec

Similar Profiles

CREATE PROFILE
Murillo Gomes