Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Murniasih Lawson

Service Attendent
Perth,WA

Summary

Dynamic hospitality professional with a strong work ethic and proven problem-solving abilities, honed at Sodexo Remote Sites. Recognized for enhancing customer satisfaction through effective communication and personalized service. Skilled in training and coaching, ensuring compliance with health regulations while maintaining a clean and welcoming environment. Committed to fostering teamwork and collaboration.

Developed strong interpersonal and multitasking skills in fast-paced customer service environment. Seeking to transition into new field where these skills can drive team success and enhance customer experiences. Capable of adapting to new challenges and contributing to positive work culture.

Professional service professional prepared to contribute effectively in high-paced environments. Strong focus on teamwork and achieving goals, adaptable to changing needs. Expertise in customer service, problem-solving, and maintaining high standards. Known for reliability and effective communication skills.

Overview

4
4
years of professional experience

Work History

Service Attendent Hospitality

Sodexo Remote Sites
01.2023 - Current
  • Streamlined facility cleanliness, ensuring a welcoming environment for all patrons.
  • Explained food preparation methods to patrons with allergies and gluten intolerances.
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Utilized strong problem-solving skills to handle challenging situations effectively under pressure.
  • Ensured compliance with health and safety regulations by diligently monitoring procedures and implementing necessary adjustments when required.
  • Communicated clearly with cooking staff, confirmed orders and answered questions.
  • Provided exceptional customer support by addressing needs quickly and professionally.
  • Trained and coached newly hired team members in restocking items and delivering good service to customers.
  • Trained new employees on company protocols, contributing to a consistently high-quality workforce.
  • Answered guests' questions about menu items and helped make selections.
  • Took orders, made recommendations, offered specials, and inquired regarding special food requirements.
  • Implemented effective communication strategies to address customer concerns and resolve issues promptly.

Service Attendent Hospitality

TechForce InfoTech
06.2022 - 12.2022
  • Maintained clean and professional appearance during work shift.
  • Maintained clean and orderly work station.
  • Promoted a positive work atmosphere through strong interpersonal skills and active collaboration with colleagues across various departments.
  • Checked with customers frequently after serving to confirm positive dining experience.
  • Complied with all federal and state regulations regarding food safety and waste disposal.
  • Achieved high levels of customer retention by delivering personalized service tailored specifically towards individual preferences.
  • Built trustful relationships with customers to encourage return visits.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Explained food preparation methods to patrons with allergies and gluten intolerances.
  • Utilized strong problem-solving skills to handle challenging situations effectively under pressure.

Fifo House Keeping

TechForce InfoTech
02.2022 - 06.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Werehouse Packer

Sika Australia Pty Ltd
10.2021 - 12.2021

Packing Task like :

  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Packed, weighed and shipped items per customer specifications.
  • Operated tape machines, scales and label printers to package items correctly.

Education

Certificate III - Tourism And Hospitality Management

Hospitality Traineeship
Western Australia
09.2024

Skills

  • Strong work ethic
  • Team player attitude
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Up-selling
  • Foreign language proficiency
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Friendly and outgoing
  • Cleaning and sanitation
  • Effective communication
  • Heavy lifting
  • Training and coaching
  • Professional appearance
  • Fuel safety
  • POS system operation
  • Equipment troubleshooting
  • Security monitoring
  • Hospitality and accommodation
  • FIFO stocking
  • Attention to detail
  • Teamwork
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Verbal and written communication
  • Decision-making
  • Self motivation

Languages

Indonesian
Native or Bilingual

Timeline

Service Attendent Hospitality

Sodexo Remote Sites
01.2023 - Current

Service Attendent Hospitality

TechForce InfoTech
06.2022 - 12.2022

Fifo House Keeping

TechForce InfoTech
02.2022 - 06.2022

Werehouse Packer

Sika Australia Pty Ltd
10.2021 - 12.2021

Certificate III - Tourism And Hospitality Management

Hospitality Traineeship
Murniasih LawsonService Attendent