Summary
Overview
Work History
Education
Skills
Assist new driver to learn bus routes
Additional Information
Accomplishments
Work Availability
Timeline
Generic
Murray Brooker

Murray Brooker

Customer Service Officer
Alexandra Hills,Queensland

Summary

Adept at fostering customer loyalty and exceeding service standards, I leveraged my problem-solving abilities and product knowledge at Transdev Queensland to enhance customer satisfaction significantly. My expertise in complaint resolution and customer relations led to showcasing my commitment to excellence and ability to drive positive outcomes.

Overview

28
28
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Officer

Transdev Queensland
03.2023 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
  • Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Trained staff on operating procedures and company services.

Bus Driver

Transdev Queensland
11.2008 - 03.2023
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.

Bus Driver

Clarks Logan City Buses
Logan, Queensland
1996.May - 2002.May
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained new personnel regarding company operations, policies and services.

Education

Queen Elizabeth Technical College
Palmerston North New Zealand
02.1959 - 05.1960

Skills

Customer Support

Complaint Handling

Customer Focus

Problem-solving abilities

Customer Service

Customer Relations

Complaint resolution

Problem Resolution

Product Knowledge

Client Relations

Paperwork Processing

Service standard compliance

Travel Planning

Assist new driver to learn bus routes

After new drivers finish with their mentor but are not familiar with the operating area I would spend time with them in the bus helping them to learn the routes

Additional Information

From 2003 until 2008 l was a volunteer speaker for the cancer council Queensland educating groups and organisations on various types of cancer

Accomplishments

  • Monetary Transactions - Handled cash,

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Officer

Transdev Queensland
03.2023 - Current

Bus Driver

Transdev Queensland
11.2008 - 03.2023

Bus Driver

Clarks Logan City Buses
1996.May - 2002.May

Queen Elizabeth Technical College
02.1959 - 05.1960

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Murray BrookerCustomer Service Officer