Murray Wylie
Toowoomba,QLD
Summary
Dynamic sales professional with a proven track record at Sydney Tools Wilsonton, excelling in customer service and relationship building. Adept at training staff and enhancing product knowledge, I consistently achieved sales goals while fostering client loyalty. My strong communication skills and commitment to excellence drive exceptional shopping experiences.
Overview
17
17
years of professional experience
Work History
Professional Sales Representative
Sydney Tools Wilsonton
08.2021 - Current
- Engaged customers to identify needs and recommend suitable products.
- Assisted in maintaining product knowledge through training and resources.
- Provided exceptional customer service to enhance shopping experiences.
- Supported team members in achieving sales goals and objectives.
- Developed effective communication skills through direct customer interactions.
- Adapted quickly to new sales techniques and promotional strategies.
- Enhanced product knowledge, attending regular training sessions and staying updated on industry trends.
- Mentored junior team members, sharing best practices in sales techniques and product knowledge.
- Built strong relationships with clients for repeat business and customer satisfaction.
- Trained new employees on customer service, money handling and organizing strategies.
- Stayed current on company offerings and industry trends.
CSA Driver
Coles Supermarket
07.2016 - 07.2021
- Maintained accurate documentation of deliveries and vehicle inspections.
- Assisted in training new drivers on company protocols and best practices.
- Monitored vehicle performance, reporting maintenance needs proactively.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Delivered food orders efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and reduce fuel consumption.
- Maintained vehicle cleanliness and conducted regular maintenance checks for safety compliance.
- Processed customer payments and kept accurate financial records.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
2IC Manager
Tackle World Toowoomba
05.2008 - 07.2016
- Coordinated daily activities, ensuring alignment with organizational goals and priorities.
- Provided mentorship to junior staff, enhancing their skills and promoting professional growth.
- Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
- Maintained a thorough knowledge of retail products, enabling effective client consultations and support.
- Maintained clean, safe, and visually appealing retail spaces aligning with company guidelines and standards for presentation excellence.
- Optimized retail space usage by strategically placing merchandise, creating enticing displays that encouraged browsing and purchasing.
- Designed eye-catching visual displays for retail locations that showcased products effectively while attracting customers'' attention.
- Supported store manager in overseeing day-to-day operations, ensuring smooth functioning of the retail space.
Skills
- Customer service
- Active listening
- Data entry
- Customer relations
- Relationship building
- Computer proficiency
- Complaint handling
- Conflict resolution
- Professional telephone demeanor
- Follow-up skills
- Call management
- Product knowledge
- Order processing
- Warranty service
- Staff education and training
Timeline
Professional Sales Representative
Sydney Tools Wilsonton
08.2021 - Current
CSA Driver
Coles Supermarket
07.2016 - 07.2021
2IC Manager
Tackle World Toowoomba
05.2008 - 07.2016