Murtathah Alkhazaaly
Minchinbury,NSW
Summary
Dynamic leader with proven expertise in staff management and customer-oriented strategies, honed at Woolworths Supermarket. Excelled in employee training and conflict resolution, significantly enhancing team performance and service quality. Skilled in strategic planning and problem-solving, driving operational excellence and achieving key objectives. Mentored peers at Western Sydney University, fostering academic and personal growth. Simplified key concepts in a way to help peers understand and excel in course content.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Woolworths Supermarket
12.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Worked towards achieving optimal KPIs, such as optimal order rates and customer satisfaction metrics
Peer Tutor
Western Sydney University
03.2020 - 11.2020
- Helped fellow students prepare for quizzes and examinations.
- Assisted other students with homework and provided supplementary instruction.
- Served as a mentor to struggling students, providing emotional support alongside academic assistance when necessary.
- Promoted development of good study habits and learning skills.
Education
Bachelor of Engineering - Quantum Engineering
University of New South Wales
Sydney, NSW12.2026
Skills
- Employee Training
- Conflict resolution techniques
- Strategic Planning
- Team Leadership
- Problem-Solving
- Creative Problem-Solving
- Goal Setting and Tracking
- Staff Management
- Customer-Oriented
- Training and mentoring
- Staff Motivation
- Staff Development
Languages
English
Native or Bilingual
Arabic
Full Professional
Timeline
Shift Supervisor
Woolworths Supermarket
12.2020 - Current
Peer Tutor
Western Sydney University
03.2020 - 11.2020
Bachelor of Engineering - Quantum Engineering
University of New South Wales
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