Murtuza Gulam
Store Manager
Sydney,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Store Manager
Lulu Group International
Musaffah, Abu Dhabi
05.2016 - 12.2022
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Sales Executive
Lulu International
Musaffah, Abu Dhabi
05.2012 - 04.2016
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Developed and implemented account management plans to establish customer satisfaction.
Education
MBA - Finanace And Marketing
Alagappa University
Chennai, Tamil Nadu 06.2014 - 06.2016
BBA - Business Administration And Management
Osmania University
Hyderabad, Telangana 06.2004 - 06.2007
Skills
Relationship building and management
Order management
Maximizing profitability
Team leadership and coaching
Training and mentoring
Bank deposit procedures
Vendor management
Store displays
Timeline
Store Manager
Lulu Group International
05.2016 - 12.2022
MBA - Finanace And Marketing
Alagappa University
06.2014 - 06.2016
Sales Executive
Lulu International
05.2012 - 04.2016
BBA - Business Administration And Management
Osmania University
06.2004 - 06.2007