Murtuza Gulam
Store Manager
Sydney,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Store Manager
Lulu Group International
Musaffah, Abu Dhabi
05.2016 - 12.2022
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Sales Executive
Lulu International
Musaffah, Abu Dhabi
05.2012 - 04.2016
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Developed and implemented account management plans to establish customer satisfaction.
Education
MBA - Finanace And Marketing
Alagappa University
Chennai, Tamil Nadu 06.2014 - 06.2016
BBA - Business Administration And Management
Osmania University
Hyderabad, Telangana 06.2004 - 06.2007
Skills
Relationship building and management
undefinedTimeline
Store Manager
Lulu Group International
05.2016 - 12.2022
MBA - Finanace And Marketing
Alagappa University
06.2014 - 06.2016
Sales Executive
Lulu International
05.2012 - 04.2016
BBA - Business Administration And Management
Osmania University
06.2004 - 06.2007
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