Summary
Overview
Work History
Education
Skills
Timeline
Generic

Murtuza Hussain

Operation Manager
Melbourne

Summary

Dynamic Restaurant Manager with a proven track record at Pan India Cuisine, excelling in staff management and customer engagement. Enhanced operational efficiency through strategic training and compliance initiatives, resulting in improved service quality. Adept at menu development and fostering strong customer relationships, driving repeat business and elevating brand presence.

Overview

8
8
years of professional experience

Work History

Restaurant Manager

Pan India Cuisine
07.2024 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Owner

Green Bawarchi
03.2022 - 04.2024
  • Established strong customer relationships through excellent communication and attentive service.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.

Production Team Leader

Allied Pinnacle
01.2017 - 02.2022
  • Maintained open lines of communication with upper management, reporting progress updates on key metrics regularly.
  • Conducted root-cause analysis on any identified issues during quality inspections, taking corrective action promptly.
  • Mentored new employees, providing them with the necessary knowledge and guidance to become effective members of the production team.
  • Streamlined operations realizing significant improvements in production flow.
  • Adhered to established policies, procedures, and compliance for satisfactory audit rating.
  • Prepared, calibrated, and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed through which I was able to achieve the organizational KPIs.

Education

MBA - Master of Business Administration

Charles Stuart University
Melbourne, Australia
04.2001 -

BBA - Bachelor of Business Administration

ICFAI University
Hyderabad, India
04.2001 -

Skills

Staff management

Customer engagement

Menu development

Food service background

Restaurant operations management

Timeline

Restaurant Manager

Pan India Cuisine
07.2024 - Current

Owner

Green Bawarchi
03.2022 - 04.2024

Production Team Leader

Allied Pinnacle
01.2017 - 02.2022

MBA - Master of Business Administration

Charles Stuart University
04.2001 -

BBA - Bachelor of Business Administration

ICFAI University
04.2001 -

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Murtuza HussainOperation Manager