MURUGAPPAN RAJAMANICKAM

Project Description:

CBA is Australia’s leading provider of integrated financial services, including Retail Banking, Business & Private Banking, Institutional Banking, funds management, superannuation, insurance, investment and share-broking products and services.

Responsibilities:

• Ensure team maintains high level of competence and operational excellence
• Manage and guide Scrum Team on Agile Practices
• Monitoring team activities, Resourcing
• Preparation / Review of Estimation, Work Order, Status Reports
• Handling Escalations, Conflicts, Team Management
• Stakeholder handling, Reporting and Capability Building
• Preparation of Audit Reports and attending audits
• Handling hybrid delivery team across Geo
• Risk Management
• Track Project Metrics as per KPI
• Collaboration with Senior Management and Stakeholders through Weekly / Monthly meetings
• Proposing Value Adds to benefit team and customer
• Resource Management and Billing
• Monitoring Revenue and Margin.

Project Description:

Telstra Corporation Ltd. (known as Telstra) is an Australian telecommunications and media company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other entertainment products and services. Telstra is Australia's largest telecommunications company.

Responsibilities as Transition Manager:

• Planning transition for 160+ applications from different vendors
• Tracking and report the progress to the stakeholders
• Collaboration with customer in getting transition from different vendors
• Back-filling on certain critical applications/areas
• Demonstration to customer on transition completion of each application

Responsibilities as Delivery Manager:

• Application Support service for major machine critical applications
• Responsible for defining new SLA and maintaining the existing contract specified SLAs across Incidents and Enhancements
• Incident Management - Owing and Tracking the closure of Sev 1, Sev 2 and Sev 3 incidents
• Also, being part of the 24
• 7 support team as escalation point
• Problem Management – Creation, tracking and closure for the problem incident for repeated and high severity incident
• Change Management – Coordinating the new changes getting into production through proper change management process and approvals
• Identifying improvement areas and delivering as value adds to the customer
• Headed the automation initiative for Billing and Usage applications, saving customer Millions of Dollars at no extra charge
• Responsible for resource planning, costing and deliverables
• Reporting to customer stake holders on SLA performances and compliance on KPI’s
• Preparation and planning of estimation for new requirement Billing applications
• Planning and execution of new requirements
• Managing and execution of audits for Billing applications
• Training and Development of new resources
• Heading the quarterly and yearly audit for Billing and Usage applications.

Project Description:

Lloyds TSB group plc. was renamed to Lloyds Banking Group in January 2009, following the acquisition of HBOS plc. LBG decided to keep the most of the Lloyds TSB systems including its Insurance product (Bravura RUFUS) as strategic insurance product. So it was decided to keep the existing HBOS Life, Pension & Investment product (CPAS+) as closed book business. HCL has been awarded to maintain the entire platform from end to end in the form of HCL Managed Service (HMS) where HCL is responsible for performing design, build, test & deploy any legal, regulatory, mandatory and strategic projects in the CPAS+ system.Defining, maintaining and Reporting SLA

Responsibilities as Delivery Manager:

• Was part of team defining the Incident SLA
• Monitored the SLA performance and reported it to the customer on regular basis
• Incident: Owing the Incidents till it closure
• Making sure incidents are resolved within agreed SLA
• Problem Management: Owing the RCA for high severity incident and repeated incident and fixing it
• Change Management: Adhering the customer Change Management process and moving the changes to production
• Enhancement Planning - responsible for preparing the internal execution plan based on the target date given by the customer project head
• Enhancement Estimation - responsible for providing estimation and validating estimation by Work Breakdown Structure method
• Work Allocation - responsible for allocating work to the project team based on the skills and knowledge of team members from different Vendors
• Enhancement Monitoring & Controlling - responsible for monitoring & controlling the effort, schedule and the progress of a project to ensure on time delivery
• Reporting - responsible for preparing and sending various status reports to project stakeholders to inform the project progress, SLA performance and adherence to KPI’s
• Enhancement Defect Management - responsible for attending defect calls, owning project defects, assigning defects to project team, tracking and closing defects on time
• Stakeholder Management - responsible for involving various entities such as development, testing, tools, support team & external vendors in the various phases of project life cycles
• Quality Management - responsible for making sure the delivering quality deliverables by following various quality process and compliance
• Implementation Support - responsible for deploying components in the live environment.

Project Description

The International Finance Corporation (IFC) is an international financial institution which offers investment, advisory, and asset management services to encourage private sector development in developing countries. The IFC is a member of the World Bank Group and is headquartered in Washington, D.C., United States. iDesk is a single integrated repository for all project and partner data. It is an electronic workspace, which provides secure access to corporate resources and applications, and serves as a one-stop-shop for project processing in the corporation.

iDesk has the subsystems like:

1. GTFP: Global Trade finance program application which is a platform to issue Guarantees/loans transaction towards the global trade and robust credit monitoring. It has automated process of integration to existing IFC systems, including real-time data feeds and interfaces with the SWIFT, ACBS and iDesk.

2. CRR: Part of iDesk system where in we calculate the credit risk rating of every project associated with the IFC before issuing the loan.

3. FMS(Fund Management System): FMS handles the fund transaction from IFC to different projects and partners. The fund transaction is decided by CRR rating of every particular customer.

DMS (Director Management system): This system implements the new Directorship policies on memberships in corporate boards and fund committees.

Responsibilities:

Onsite-offshore coordination

• Co-ordinate with team with different locations at offshore and base location at US
• Customer relationship management
• Taking care of customer visits at offshore, interaction with senior management on regular basis
• Service Management – SLA Management & Reporting to stakeholder on regular basis on various agreed parameters
• Incident and Problem Management
• Change Management
• Making sure changes are delivered on time and adhered to the process
• Mentoring fresher’s on domain, SLA’s and general way of work
• Managed Project Compliance Index for the engagement towards adhering to Organizational Quality metrics

Achievements:

• Implemented LEAN methodology towards Resource Optimization and Ticket Reduction.

Project Description

UTi is a logistics company with Freight Forwarding and Contract Logistics operations across the four continents. UTi has outsourced Application Development and Maintenance services from in-house IT to HCL. A total of more than 160 applications were transitioned, which included several technologies like J2EE, .Net, A/S400 on a variety of platforms including Windows, Unix, Linux etc. The services provided include application production support, bug fixing and application enhancements.

Responsibilities:

Complete ownership of all aspect of service delivery related to Africa region including Team management of different vendors

• Managed the team comprising of members from different vendors, was responsible for work allocation and their delivery
• Incident management
• Been part of the 24
• 7 team and owned the closure of all the incidents
• Change management
• Moving the changes to the production environment following the process
• Problem management for repeated and high severity incidents
• Customer relationship management
• Co-ordination of customer across globe, South Africa, Europe, Australia and America
• SLA management
• Preparation and circulation of report on the performance of the agreed SLA’s
• Ensure the deliverable is PCI complaint

Achievements:

• Lead the CMMi initiative for both Services and Enhancement and got good feedback during Audit done by KPMG
• Implemented HM Practice
• Productivity improvement(40% ticket reduction) by applying LEAN ASM.

Project Description

UTi is a logistics company with Freight Forwarding and Contract Logistics operations across the four continents. UTi has outsourced Application Development and Maintenance services from in-house IT to HCL. As part of the outsourcing, HCL used the Asset Methodology for transition the services to HCL before the start of the steady state.

Responsibilities:

Involved in all phases of ASSeT Transition of applications support and maintenance services for Africa region including Due diligence, Transition Planning, Transition team recruitment, Transition execution

Achievements:

• On time completion of transition
• Backfill of critical application within a week.

Project Description

ARM-SOX is the global application which is accessed over ArvinMeritor private Network. ARM-SOX is to ensure SOX compliance in ArvinMeritor. Using this application administrator can document control and define test procedure for every control. It also supports templates which can be assigned to new control environment. Administrators can populate Tests for every fiscal Year and Testers can perform test over control environments/plants. The findings that are raised while testing are also tracked. This application supports more than 20 reports which are very critical to management of ArvinMeritor.

Responsibilities:

On-site offshore co-ordination

• Requirement gathering
• Creation of business components
• Logical Database design
• Team activities tracking
• Holding status meetings and reporting the status of the project to the client through Project Status Reports

Achievements :

• Got a new project for 50k.

Project Description

It is an easy-to-use PDA tool that provides trusted, evidence-based information to Palm OS® and Pocket PC devices. MobileMICROMEDEX™ gives physicians, pharmacists, and other healthcare professional’s reliable clinical information to help support and confirm treatment decisions. Clinicians can trust the data in mobileMICROMEDEX because all information undergoes a thorough, unbiased editorial process. This application interfaces with desktop and hand-held devices (PPC/Palm - A handheld device running Pocket PC 2000, Pocket PC 2002, Windows Mobile 2003-based Pocket PCs or embedded systems running Windows CE .NET 4.1 and later).

Responsibilities:

• On-site offshore co-ordination
• Designed Data Services
• Design of Control and Input Panel for PDA device
• Mentoring co-developers in the project development.

Project Description

The Cardinal business unit provides an Instrument Management System called IMPRESS to their customers as a value-added service. The Impress application is a web-based application used by the hospitals. The application architecture involves a .Net layered component design consistent with the Microsoft reference architecture. The three physical tiers will consist of a web/application server and a database server. The hospitals system used to manage purchase requests and ordering. An interface between IMPRESS and the purchasing system allows purchase requisitions generated within IMPRESS to be sent to the purchasing system. An interface between IMPRESS SCAN and the sterilization system would allow users to automatically transfer load information from IMPRESS SCAN to the sterilizer and capture the sterilization parameters when the sterilization cycle has completed. IMPRESS SCAN application has a barcode scanner attached to a workstation running Impress used to identify items to Impress by scanning barcode labels that have been place on items. The current application architecture supports both scaling the application up and out. The physical architecture for the hosted solution is designed to provide high availability, which also provides the ease of scaling out at every tier.

Responsibilities:

• Use case detailing
• Requirement analysis
• User Interface Design in ASP.Net
• Creation of controls in ASP.Net
• Creation of business components
• Logical Database design
• Team activities tracking.

Project Description

Smartpad® is a notebook computer based system with pen entry, which is used by the Insurance agents of AGLA. Its major usage is immediate receipts for insurance transactions and automatically transmits all records to a central POS system each night. Smartpad application has multiple Access databases. Our work involves maintaining and enhancing the existing Smartpad Application. Various modules done by our team are Class Estimation, IRA report Generation, Financial Questionnaire, Name Change Form, Absolute Assignment etc

Responsibilities:

• Fixing the bugs on the existing application
• Preparation of functional specification for new modules
• Preparation and reviewing of the Technical Design
• Coding for the new modules
• Testing and Code review.

Project Description

Halifax is the leader in Banking sector at UK. This project helps the company to process their Mortgage services through online. Project was developed in Halifax center, UK.

• · The System is divided in to Offline and Online application.
• · The offline application is developed in VB6.0, XML, XSLT and MS ACCESS.
• · VB application captures and validates the data. Application data are formatted to a XML string. Crystal Report is used to print the application data to soft and hard copies.
• · Web Service is used to transform the XML string to the Mid-Tier Server.
• · A multi-threaded Scheduler in the Server validates the data in the XML. If the data are invalid then the Mid-Tier sends a notification to the user. If the XML is valid then it is stored in the SQL database.
• · XSLT's are used to transform the data in the XML. The transformed data is given to the Mainframe system for further processing.
• · Online application is developed in ASP, JavaScript, VBScript and XSLT.
• ASP screen provides the functionality of tracking the application status and for querying the information using a mainframe based system 'CASE'Design of VB screens

Responsibilities:

• Development of VB components, XSLT's
• Development of ASP screens using JavaScript, VBScript and XSLT
• Development of Web Service
• Package Installation
• Preparation of Test Cases and Test Plan, at both Unit level and at System level and executing the Testing Process.

Project Description

Deloitte Consulting is one of the top five consulting firms in the world. This project is the development of a Fisheries Management System for the Ministry of Fisheries, New Zealand. The System records and maintains all information for each fishing year for all the fishers and this information is used to allocate Quota and Stocks to fishers according to their past history

• · The project is built on n-tier architecture with components for business and data centric layers. The components are built using Visual Basic 6.0 on COM+ technology, which is integrated into Win 2000 Application Server. The back end used here is SQL Server 2000.
• · Security has been implemented using COM+ roles.
• · The Data Centric Component handles database related business logic like calling Stored Procedures and establishing Connections. This component is state less and is placed under COM+ for Object Pooling and Scalability.
• · Data Centric layer handles the report generation. Reports are generated using Crystal Reports 8.0
• · The User Centric Component. State Information is stored in the User Centric Layer. This resides in the client’s machine
• · Crystal Reports 8.0 is used as the reporting tool. Acrobat Reader is used for viewing & printing reports.

Responsibilities:

• Development of the User interface components like ActiveX Controls, Standard EXE’s
• Development of complex wizards, Search Screens and Automated Processes
• Responsible for implementing Standards in coding and GUI design
• Pioneered the concept of search in a new method in SQL Server, which reduced the development time and increased the performance of the system
• Involved in leading two modules as a Team leader during the maintenance phase of it and onsite Co-ordination
• Active participation in production support.