Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Murvet McKenzie

Hepburn

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.


Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.


Overview

17
17
years of professional experience

Work History

General Manager

Passing Clouds Winery
04.2016 - Current
  • Managed day to day running of the hospitality arm of the business.
  • Managed budget implementations, employee recruiting, reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with guests and suppliers to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting.
  • Formulated policies and procedures to streamline operations.

Owner/Operator

Max & Delilah, Produce of Daylesford
01.2014 - 01.2020


  • Max & Delilah, produce of Daylesford made and sold various charcuterie products and accompaniment for retail sales.
  • Managed day-to-day business operations, including ordering, processing, inventory and invoicing.
  • Provided exceptional customer service, to drive and increase sales by providing high-quality product and timely communication.

Events & Sales Manager

The Lakehouse Daylesford
04.2012 - 01.2016
  • Management of function enquiries and bookings
  • Management of large scale events & special promotions
  • Daily reconciliation of all cash sales
  • Recruitment and selection of employees and co-ordination of training.
  • Co-ordination of rosters and timesheets
  • Placement of advertising for special events
  • Creation of menu with Executive Chef for both dining room and function
  • Management of orders and any special client requests
  • Co-ordination of general administration
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Restaurant Manager

The Point Albert Park Lake
01.2008 - 01.2012
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Education

Advanced Certificate in Hospitality Operations

Northern Metropolitan College of TAFE
Preston, VIC

High School Diploma -

Fitzroy High School
Melbourne, VIC

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Team leadership
  • Customer relations
  • Inventory control

Languages

English
Albanian
Turkish

Timeline

General Manager

Passing Clouds Winery
04.2016 - Current

Owner/Operator

Max & Delilah, Produce of Daylesford
01.2014 - 01.2020

Events & Sales Manager

The Lakehouse Daylesford
04.2012 - 01.2016

Restaurant Manager

The Point Albert Park Lake
01.2008 - 01.2012

Advanced Certificate in Hospitality Operations

Northern Metropolitan College of TAFE

High School Diploma -

Fitzroy High School

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Murvet McKenzie