Customer service
E M PL OY, NT, Black & White Club
Chapel, St Melbourne, VIC
12.2011 - 06.2013
- Patrol premises to ensure safety of patrons and staff
- Communicate effectively with customers to ensure safe environment is maintained
- Complete incident reports
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collected and analyzed customer information to prepare product or service reports
- Processed customer adjustments to maintain financial accounts
- Answered product and service questions, suggesting other offerings to attract potential customers
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces