Customer service E M PL OY, NT, Black & White Club
Chapel, St Melbourne, VIC
12.2011 - 06.2013
Patrol premises to ensure safety of patrons and staff
Communicate effectively with customers to ensure safe environment is maintained
Complete incident reports
Provided primary customer support to internal and external customers
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Collected and analyzed customer information to prepare product or service reports
Processed customer adjustments to maintain financial accounts
Answered product and service questions, suggesting other offerings to attract potential customers
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
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