MUSADDIQ FAZEL
Springvale
Summary
Customer-focused retail professional with 8 year of experience delivering exceptional service in fast-paced retail environments. Skilled in sales, merchandising, and inventory management, with a strong ability to build rapport with customers and drive repeat business. Recognized for reliability, adaptability, and a positive team-oriented attitude, with proven success in meeting sales targets and maintaining high store standards.
Overview
8
8
years of professional experience
Work History
Production Line Worker
Manupack
10.2024 - 01.2025
- Order Picking and Packing: Efficiently picked and packed orders to meet daily dispatch targets, ensuring accuracy and quality control.
- Inventory Management: Conducted stock counts and replenishment to maintain optimal inventory levels and minimize delays.
- Product Handling: Safely handled materials and products of varying weights using appropriate lifting techniques and tools.
- General Warehouse Maintenance: Maintained a clean, organized, and safe warehouse environment, adhering to OH&S/WHS standards.
Service Team Member
Coles
11.2022 - 07.2024
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Processing returns, exchanges, and refunds according to store policy
- Interacting with many customers daily, building strong customer base through providing personalised product guidance, resolving issues, and following up on purchases.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
Seller
Laverton Market
01.2017 - 05.2022
- Opened new merchandise and stocked sales floor racks and shelves
- Served customers with knowledgeable, friendly support at every stage of purchasing
- Worked independently with minimal supervision
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
Year 12 Completion -
Minaret College
Springvale, VIC12.2023
Skills
- Interpersonal communication
- Active listening
- Attention to detail
- Customer Service
- Problem Solving
- Complaint resolution
- Merchandising and Display
- Product and service sales
- Store opening and closing
- Cash Handling
- Energy and Physical Stamina
- Stocking and replenishing
Timeline
Production Line Worker
Manupack
10.2024 - 01.2025
Service Team Member
Coles
11.2022 - 07.2024
Seller
Laverton Market
01.2017 - 05.2022
Year 12 Completion -
Minaret College
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