Musawa Kongwason
Broome,Uganda
Summary
Experienced Toyota Specialist Mechanic with over 10 years in automotive repairs and preventative maintenance. Skilled in diagnostics and troubleshooting, leading to significant improvements in defect resolution. Focused on enhancing operational efficiency and customer satisfaction while prioritizing safety in vehicle service.
Overview
15
15
years of professional experience
Work History
Toyota Specialist Mechanic
AMS Global Base camp
Kampala
06.2024 - Current
- Demonstrate strong problem solving skills, quick identifying and resolving complex diagnostic issues in Toyota vehicles.
- Consistently Maintaining a high quality in repairs resulting in a significant reduction of repeat repairs by 25% through improved quality control and attention to detail.
- Identified and implemented cost-saving initiatives, reducing waste and optimizing repair procedures while maintaining a fleet of 600 Toyota SUVs, 60 Toyota forklifts, and 50 Hino trucks.
- Implemented efficient work processes and procedures, increasing productivity and reducing downtime.
- Work efficiently in a team environment collaborating with colleagues and providing excellent communication and customer service skills resulting in high customer satisfaction ratings.
Heavy Commercial and Equipment Division Lead Mechanic
CFAO Motors Uganda
Kampala
06.2023 - 06.2024
- Reduced average repair time by 30% through efficient diagnostics and repair process.
- Efficiently implemented process improvement and increased productivity and reduced downtime resulting in cost saving for the customer.
- Mentored and trained apprentices, enhancing team performance and efficiency by 20% through improved productivity.
- Provided exceptional customer service resulting in high customer satisfaction ratings.
Field Lead Technician
CFAO Motors Uganda
Kampala
04.2022 - 06.2023
- Developed diagnostic skills, quickly identifying and resolving complex issues to save time for customers in the field.
- Developed strong Diagnostic skills, quick identifying and resolving complex issues saving time for customer in the field.
- Streamlined quality assurance processes on apprentices' work, resulting in a 20% increase in defect identification and resolution.
- Stayed up to date with the latest Toyota technologies and repair procedures
Professional Technician
Toyota Uganda
Kampala
01.2019 - 04.2022
- Engineered precision vehicle repairs and maintenance tasks, ensuring optimal vehicle functionality and safety.
- Developed and maintained expertise in Toyota's technical repair procedures, staying updated with the latest technologies and techniques.
- Championed customer service initiatives, resulting in enhanced client satisfaction scores.
- Maintained detailed service records, improving resource management and operational oversight.
- Maintained strong safety record by strictly adhering to safety protocols and procedures.
Toyota Technician
Toyota Uganda
Kampala
01.2016 - 01.2019
- Conducted comprehensive diagnostics and repairs on various Toyota vehicles, ensuring adherence to the highest safety and performance standards.
- Earned recognition for technical skills and attention to detail in servicing Toyota vehicles.
- Formulated and implemented proactive maintenance strategies that minimized vehicle downtime.
Apprentice
Toyota Uganda
Kampala
01.2015 - 12.2016
- Performed routine maintenance tasks and repairs under guidance of experienced technicians to support operational efficiency.
- Developed fundamental mechanical skills that provided a strong foundation for professional growth in automotive sector.
- Assisted in assembling vehicle components following strict safety protocols.
- Conducted quality checks on finished products to ensure compliance with standards.
- Collaborated with team members to streamline assembly line processes.
Wheel Alignment Technician and Tire Fitter
City Tyres
Kampala
02.2013 - 12.2014
- Executed precise wheel alignment and tire fitting services, improving vehicle handling and extending tyre lifespan.
- Enhanced customer service experience through timely service delivery and expert advice on tire selection.
- Conducted wheel alignments using advanced alignment equipment and tools.
- Inspected tyres for wear and damage to ensure safety standards.
- Collaborated with team members to diagnose vehicle handling issues effectively.
Tractor Operator/Mechanic
Operation Wealth Creation (Ministry of Defense)
Mbarara
01.2012 - 02.2013
- Operated and maintained agricultural machinery, enhancing performance across diverse field operations.
- Collaborated with team members to optimize machinery usage, contributing to increased agricultural productivity.
- Operated tractors for land preparation and maintenance tasks.
- Ensured compliance with safety regulations and operational guidelines.
- Conducted routine inspections and maintenance on machinery and equipment.
Education
Toyota Pro-Technician - Pro-Technician
Toyota Uganda Academy
Kampala, UgandaToyota Technician - Toyota Technician
Toyota Uganda
Kampala, UgandaAuto-Electrical - Auto-Electrical
Nakawa Vocational Training Institute
Kampala, UgandaMotor Vehicle Advanced Certificate - Motor Vehicle Advanced Certificate
Nakawa Vocational Training Institute
Kampala, UgandaCraft Part One - Motor Vehicle Craft Part One
Kadogo Community Polytechnic Institute
Mbarara, UgandaUganda Certificate of Education (UCE) -
Mbarara High School
Mbarara, UgandaPrimary Leaving Examination, Primary Leaving Education (PLE) -
Mitooma Junior Primary School
Mitooma, UgandaSkills
- Vehicle diagnosis and troubleshooting
- Quality control
- Vehicle maintenance
- Chassis overhauls and upgrades
- Air conditioning repair
- Wheel alignment and tire fitting
- Accessory fitting
- Machinery maintenance
- Generator maintenance and repairs
- Forklift operation
- Hydraulics and pneumatics
- Self-starter
- Result-oriented
- Versatile
- Team player
- Leadership skills
- Safety consciousness
- Exceptional customer delight
- Workplace culture
- Multi-skilled
Personal Information
Title: Toyota pro-Technician
LANGUAGES
Title: Toyota pro-Technician
Timeline
Toyota Specialist Mechanic
AMS Global Base camp
06.2024 - Current
Heavy Commercial and Equipment Division Lead Mechanic
CFAO Motors Uganda
06.2023 - 06.2024
Field Lead Technician
CFAO Motors Uganda
04.2022 - 06.2023
Professional Technician
Toyota Uganda
01.2019 - 04.2022
Toyota Technician
Toyota Uganda
01.2016 - 01.2019
Apprentice
Toyota Uganda
01.2015 - 12.2016
Wheel Alignment Technician and Tire Fitter
City Tyres
02.2013 - 12.2014
Tractor Operator/Mechanic
Operation Wealth Creation (Ministry of Defense)
01.2012 - 02.2013
Toyota Pro-Technician - Pro-Technician
Toyota Uganda Academy
Toyota Technician - Toyota Technician
Toyota Uganda
Auto-Electrical - Auto-Electrical
Nakawa Vocational Training Institute
Motor Vehicle Advanced Certificate - Motor Vehicle Advanced Certificate
Nakawa Vocational Training Institute
Craft Part One - Motor Vehicle Craft Part One
Kadogo Community Polytechnic Institute
Uganda Certificate of Education (UCE) -
Mbarara High School
Primary Leaving Examination, Primary Leaving Education (PLE) -
Mitooma Junior Primary School