Mushfiqur Chowdhury
St Kilda,VIC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Concierge position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Concierge
ASSG PTY LTD
06.2022 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Receptionist
Career Education
02.2020 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Bachelor of Science -
RMIT University
Melbourne, VIC01.2025
CPR -
BLOCK LEARNING
Melbourne, VIC03.2023
Provide First Aid -
BLOCK LEARNING
Melbourne, VIC03.2023
Skills
- Customer Service
- Administrative Support
- Telephone Etiquette
- Guest Experiences
- Consultative Sales
- Positive attitude
- Fluent in multiple languages
- Meeting Organization
- Package Shipping
- Item Pickup and Delivery
Section name
Career Education & Migration
Liam Monahan
E: liam@careereducations.com.au
Timeline
Concierge
ASSG PTY LTD
06.2022 - Current
Receptionist
Career Education
02.2020 - 05.2022
Bachelor of Science -
RMIT University
CPR -
BLOCK LEARNING
Provide First Aid -
BLOCK LEARNING
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