Mushtaq Khan Mohammed

• Handled inventories, cash and payroll procedures and managed controllable P & L line items.

• Effectively allocated tasks during high-traffic times to keep operations running smoothly and

employees focused.

• Managed inventory control processes to restore back stock, control costs and maintain sales

floor levels to meet customer needs.

• Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.
• Applied active listening skills to accurately comprehend customer views, facilitating empathy-driven solutions during disputes.
• Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
• Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
• Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
• Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.