Muskaan Hakhu

Key Responsibilities

• Deliver high-level administrative and coordination support across Child Support operations, ensuring compliance with Commonwealth legislation, privacy obligations, and internal governance frameworks.
• Manage and maintain accurate case records, reports, and correspondence, supporting transparency and accountability in service delivery.
• Coordinate communication and workflow between clients, internal teams, and external stakeholders to enable effective and timely resolution of cases.
• Support policy implementation and quality assurance activities, contributing to continuous improvement of procedures and documentation standards.
• Handle sensitive and confidential client information with discretion, demonstrating professionalism and adherence to the APS Values and Code of Conduct.

Key Achievements

• Consistently recognised for precision in data management, ensuring legislative compliance and accuracy in complex case documentation.
• Contributed to enhanced client service delivery by making governance-aligned improvements.
• Upheld integrity, accountability, and responsiveness through proactive problem-solving and collaborative teamwork.

Key Responsibilities

• Directed agenda setting, diary management, and administrative coordination, ensuring efficient team operations and strong cross-departmental communication.
• Oversaw goal setting, task delegation, and workflow planning to enhance productivity and accountability across business units.
• Built and maintained strong stakeholder relationships, providing governance and compliance support to committees and senior leaders.
• Conducted data analysis and policy reviews to inform decision-making and improve internal processes.
• Managed competing priorities in a fast-paced environment while ensuring accuracy, confidentiality, and adherence to organisational policies and procedures.

Key Achievements

• Led seven strategic projects within budget and timelines, consistently meeting quality and reporting standards.
• Cultivated a high-performing team culture, increasing engagement and productivity by 15%.
• Implemented policy and process improvements that enhanced efficiency and client satisfaction by 10%.
• Delivered well-researched intelligence reports and policy briefs to support international partnership decisions.
• Provided secretariat and compliance support for executive meetings, maintaining accurate documentation and governance records.
• Recognised for exceptional attention to detail, professionalism, and adaptability to new systems and priorities.

Key Responsibilities

• Delivered high-level administrative and coordination support across student service operations using platforms such as Student One, VU Connect, and CRM systems.
• Managed student enquiries, maintained accurate records, and ensured adherence to university policies and service standards.
• Collaborated with multiple departments to implement service improvement initiatives and streamline administrative processes.
• Analysed student engagement data to identify trends, inform policy development, and improve operational efficiency.
• Supported the preparation of reports, communications, and documentation for senior staff to support decision-making.

Key Achievements

• Implemented a service initiative that improved the student experience by 20% through process optimisation and targeted communication strategies.
• Enhanced overall service delivery and satisfaction by improving coordination and data accuracy across systems.
• Provided evidence-based recommendations using data insights to inform new student support programs.
• Strengthened cross-departmental collaboration, ensuring efficient governance, reporting, and quality service outcomes.

Key Responsibilities

• Supported day-to-day building operations and facilities management across residential/commercial property portfolios, ensuring adherence to building standards, safety regulations, and contract compliance.
• Coordinated servicing, maintenance scheduling, and contractor engagements, maintaining accurate records and ensuring service levels were met.
• Liaised with tenants, owners, and internal teams to respond to enquiries, escalate issues, and coordinate resolutions in a timely manner.
• Maintained documentation of compliance activities, incident reports, and building system logs, contributing to transparent governance of building operations.
• Assisted with procurement of supplies, budgeting for minor works, and data tracking for maintenance and operational efficiency.

Key Achievements

• Improved turnaround time for maintenance requests by 5% through streamlining communication between contractors and building occupants.
• Enhanced record-keeping accuracy and completeness, enabling clearer reporting and audit-readiness of building operations.
• Played a role in strengthening stakeholder relationships (tenants, owners, contractors) resulting in improved satisfaction and fewer escalated issues.

Key Responsibilities

• Coordinated and supported 200+ student clubs, ensuring compliance with university governance policies and procedures.
• Developed and implemented policies and training programs addressing sexual and gender-based violence, consent, and respectful conduct.
• Managed grants administration, budget tracking, and compliance reporting, ensuring accountability and effective use of university funds.
• Facilitated training and onboarding for student leaders, promoting inclusivity, wellbeing, and alignment with institutional values.
• Strengthened collaboration between faculties, departments, and student groups, ensuring transparent and consistent communication.
• Provided mentoring and wellbeing support to students, including those with disabilities or additional learning needs.

Key Achievements

• Delivered governance and compliance training to over 200 student clubs, resulting in a 15% improvement in policy adherence and safer campus engagement.
• Increased student engagement by 80% through streamlining the grants process and implementing transparent reporting measures.
• Designed and launched an online resource hub consolidating policy, training, and reporting tools, improving operational efficiency and access to governance resources.
• Led a team of 70 mentors and 100 volunteers, enhancing communication channels and ensuring consistent program delivery.
• Represented the University at external forums, fostering partnerships and advocating for stronger governance and wellbeing practices.