Muskan
Truganina,VIC
Summary
Hardworking Warehouse Worker and Customer Service Representative with extensive experience in material handling and resolving customer complaints. Skilled in operating warehouse machinery, maintaining clean workspaces, and reducing order processing times. Bringing strong skills in packaging, labeling, and clear communication to deliver efficient and effective service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Warehouse Worker
Sai Shree Foods Pty Ltd
03.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Customer Service Representative
Bombay By Nights
08.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
New Biryani Kingdom
09.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
MBA - Business Administration
Victoria Institute of Technology
Melbourne VIC02.2026
Bachelor of Science - Science
Kurukshetra University
India01.2022
Skills
- Packaging and Labeling
- Picking and Packing
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Heavy Lifting
- Warehouse Safety
- Order Picking
- Clear Communication
Certification
Food safety handler certified.
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Warehouse Worker
Sai Shree Foods Pty Ltd
03.2024 - Current
Cashier
New Biryani Kingdom
09.2023 - 02.2024
Customer Service Representative
Bombay By Nights
08.2023 - 03.2024
MBA - Business Administration
Victoria Institute of Technology
Bachelor of Science - Science
Kurukshetra University
Food safety handler certified.
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