Muskan Bilandi
Manly Vale,NSW
Summary
Results oriented professional bringing expertise in supply chain management, marketing, fast paced-tech environment, data entry, risk assessment and regulatory compliances. Excel in teamwork and adaptability, ensuring seamless collaboration with background in providing top-tier delivery of projects and portfolio management. Analytical and insightful credit analyst known for communication to navigate complex credit environment and make informed decisions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Management Consultant/Sales Support Specialist
BOC South Pacific
North Ryde
01.2023 - 09.2024
- Developed and maintained positive relationships with customers through efficient communication.
- Identified customer needs by actively listening to their requests and complaints.
- Managing and developing ERP on SAP with facilitating solutions and effective data processing across organisations.
- Directing company's and customer's relationship by using CRM.
- Support problem identification and advicing users on appropriate course of action.
- Participated in cross-functional projects related to improving the overall quality of service delivered to customers.
- Drafted policies and procedures that promote adherence to standards across all departments.
- Scheduled meetings between sales representatives and potential clients.
- Analyzed current processes, identified areas of improvement, and implemented changes.
- Conducted market research to identify potential new markets and clientele bases.
Financial Data Analyst/Customer Relations Manager
Scotpac Business Finance
Sydney
10.2021 - 01.2023
- Conducted reviews of client portfolios to ensure compliance with established policies and procedures.
- Extensive use of MS Excels fill worksheets and track the status of all users with using POWER BI to view status and to present the dashboard to team members with portfolio management and auditing.
- Developed complex financial models for forecasting and budgeting purposes.
- Interpreted legal documents related to company finances in order to provide accurate advice.
- Conducted detailed analysis of customers' liquidity, capital structure, borrowing capacity and debt serviceability.
- Assessed loan requests for accuracy, completeness and conformance with established lending guidelines.
- Provided recommendations regarding loans applications based on sound credit evaluation principles.
Education
Masters of ERP (ENTREPRENEURSHIP RESOURCE PLANNING SYSTEM) - Information Technology
Victoria University
Sydney, NSW07-2021
Skills
TECHNICAL SKILLS
- proficient knowledge of SAP dashboard designs, SAP certified
- Good understanding of identity and access management
- proficient in programming languages, namely c and python
- knowledge in analysis, visualisation POWER Bi and SQL
- CRM
PERSONAL SKILLS
- scheduling the tasks with vast comprehension of management skills
- KPI'S expertise
- conflict resolution with practice active listening,negotiation techniques
- seeking feedback from peers with leadership adeptness
Languages
English
Full Professional
Accomplishments
- MASTERS IN ERPS ( entrepreneurship planning system )
- ITPM ( information technology project management )
- Computerized account in ERP system
- Advanced object-oriented programming.
Certification
- SAP certified
References
References available upon request.
Timeline
Customer Management Consultant/Sales Support Specialist
BOC South Pacific
01.2023 - 09.2024
Financial Data Analyst/Customer Relations Manager
Scotpac Business Finance
10.2021 - 01.2023
Masters of ERP (ENTREPRENEURSHIP RESOURCE PLANNING SYSTEM) - Information Technology
Victoria University
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