Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
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Muskan Dusseja

Muskan Dusseja

Business Analyst
Sydney,NSW

Summary

Well-qualified and result-oriented professional with over 7 years of successful experience in positions of increasing responsibilities and duties as Business Analyst in business domain of Banking KYC, regulatory & AML process engineering and helping project teams to develop IT systems. Top performer with a history of consistently meeting stakeholder expectations. Initiative-taking team player and can work as an individual contributor if need be, with polished communication skills: verbal, written, interpersonal, presentation, and rapport building. Proficient at maintaining confidentiality and ensuring compliance with the bank’s security policies to avoid information breaches. Core Strengths Demonstrated knowledge of end-to-end KYC process, CDD, AML, EDD. Strong communication & analytical skills. Exceptional time management skills and the ability to work well under pressure and meet deadlines. Excellent ability to anticipate, identify and solve problems. Strong sense of accountability & responsibility. Neat & visual documentation skills. Eye for detail to ensure high level of compliance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience
4
4
Certifications

Work History

Business Analyst – OCDD

ANZ Bank
02.2021 - Current


  • Requirement gathering experience for multiple KYC apps
  • Process modelling using PEGA software
  • Documentation & project coordination using Confluence and JIRA
  • Stakeholder managements
  • Help team to write UAT test cases
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Skilled at working independently and collaboratively in a team environment.

Business Banker

ANZ Norwest Business Centre
11.2015 - 02.2021
  • Working with customers to identify solutions to meet their financial goals
  • Develops and deepens customer relationships by providing outstanding customer service following a focused cross-selling strategy
  • Work with other Business Bankers and lending specialist to assist with any customer issues
  • Assist the Branch Manager with efficient operations of the branch including reporting and audit items
  • Perform account maintenance activities, including changes of address, account ownership, account type and others
  • Update KYC Profiles in accordance with the group policy, which includes undertaking due diligence and obtaining documents as required from the client/Relationship Manager (RM)
  • Support KYC requirements for business banking for customers across multiple business lines and ensuring ANZ policies and procedures are fully implemented
  • Provide timely, high-quality, and flexible KYC client identification for potential clients wishing to do business with ANZ Group
  • Ensure KYC escalation policies are followed, and issues are escalated to Management in a timely fashion
  • Review extended due diligence to assess risk by forwarding comments to compliance for agreement and approval
  • Ensure accurate completion of the risk assessment of individual relationships in accordance with Bank policy and Regulator guidance.

Analyst & Project Coordinator

DTI Technologies Pty Ltd
01.2013 - 04.2015
  • Responsibilities
  • Process improvement IT project coordination experience around compliance requirement;
  • Drafted, advised on, and implemented compliance policies and procedures
  • Developed and maintained databases and provided comprehensive reports required by assigned regulations.

AML Analyst

HDFC Bank
07.2008 - 04.2009
  • Assist in the delivery of a range of AML projects, such as KYC remediation, Alert adjudication, Transactions reviews & investigation, due diligence including research and screening (negative media & sanctions)
  • Remediate a customer’s Know Your Customer (KYC) record in accordance with client’s customer identification program (CIP), customer due diligence (CDD) and enhanced due diligence (EDD) standards.

KYC Analyst

ICICI Bank
01.2007 - 06.2008
  • Conduct a review of customer file to check for accuracy, completeness, and ensuring all supporting documentation is uploaded
  • Primary contact for expertise on policy and procedures
  • Responsible for disseminating and implementing changes to the policy and procedures
  • Provide detailed feedback to KYC analysts
  • Identify training gaps and needs
  • Train KYC analysts on policy, procedures and documentation requirements
  • Liaising with the Middle Office Line of Business for any exceptions and exemptions

Education

IIBA – ECBA certification (Entry Certificate in Business Analysis) -

Bachelor’s - Commerce & Business

Tier-II RG146 Accreditation (Banking Compliance) -

FSRA

Skills

    Gap analysis

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Software

Confluence

Jira

Power BI

Pega

MS Office & Teams

Slack

Certification

IIBA – ECBA certification Entry Certificate in Business Analysis

Timeline

Business Analyst – OCDD

ANZ Bank
02.2021 - Current

Business Banker

ANZ Norwest Business Centre
11.2015 - 02.2021

Analyst & Project Coordinator

DTI Technologies Pty Ltd
01.2013 - 04.2015

AML Analyst

HDFC Bank
07.2008 - 04.2009

KYC Analyst

ICICI Bank
01.2007 - 06.2008

IIBA – ECBA certification (Entry Certificate in Business Analysis) -

Bachelor’s - Commerce & Business

Tier-II RG146 Accreditation (Banking Compliance) -

FSRA
Muskan DussejaBusiness Analyst