MUSKAN JODHWANI
Melbourne,VIC
Summary
INTERPERSONAL SKILLS Disciplined, dedicated and hardworking with an ability to easily adapt to changing work environments and technologies. Keen learner with ability to learn new concepts with ease, confidence and determination. Good Interpersonal , Presentation and Communication Skills. Ability to rapidly build relationships and set up trust. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
PUMA
10.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Charity Fundraiser
RISE AGENCY
05.2023 - 10.2023
- Raised significant funds for various charitable causes by organizing and executing fundraising events.
- Increased donor retention through personalized communication and stewardship activities.
- Developed successful partnerships with local businesses for sponsorship opportunities, enhancing the reach of fundraising campaigns.
- Managed volunteer teams effectively during fundraising events to ensure smooth operations and an enjoyable experience for participants.
- Boosted fundraising results by implementing innovative strategies such as online auctions and social media campaigns.
Customer Service Executive
Zomato
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
Front of House Supervisor
Nandos Peri Peri
06.2023 - 09.2023
- Performed cash handling activities and secured nightly bank deposits.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.
- Planned events from concept to completion by responding to event inquiries, establishing budgets, and designing customized menus.
- Managed dining and bar costs by conducting weekly depletion analysis.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Spearheaded daily social media presence to engage with customers and expand customer base.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
Store manager
Prakash Garments
- Managed the store along with the team
- Established good communication with the customers to make their shopping experience at ease
- Gained in depth knowledge related to sales.
Education
Master of Science - DATA SCIENCE
RMIT University
Melbourne, VICB.E - I.T
DY Patil of college Engineering
2021
Diploma - I.T
Dr DY Patil Polytechnic
2018
Matriculation -
St. Andrews High School
2015
Skills
- Promotional Planning
- Risk Management
- Loss Prevention
- Personnel Development
- Payroll Management
- Store Merchandising
- Shift Scheduling
- Hourly Shift Management
- Operations
- Inventory Management
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Retail Sales Associate
PUMA
10.2023 - Current
Front of House Supervisor
Nandos Peri Peri
06.2023 - 09.2023
Charity Fundraiser
RISE AGENCY
05.2023 - 10.2023
Customer Service Executive
Zomato
Store manager
Prakash Garments
Master of Science - DATA SCIENCE
RMIT University
B.E - I.T
DY Patil of college Engineering
Diploma - I.T
Dr DY Patil Polytechnic
Matriculation -
St. Andrews High School
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