Muskan Jodhwani
Melbourne,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Receptionist
Oaks
Melbourne , VIC
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Verified visitors' identification cards before allowing access to the building.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Retail Sales Associate
Puma
Melbourne , Australia
10.2023 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Maintained clean sales floor and straightened and faced merchandise
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Charity Fundraiser
Rise Foundation
Melbourne , Australia
05.2023 - 10.2023
- Developed successful partnerships with local businesses for sponsorship opportunities, enhancing the reach of fundraising campaigns
- Managed volunteer teams effectively during fundraising events to ensure smooth operations and an enjoyable experience for participants
- Recruited fundraising volunteers to support events, appeals, and collections.
Receptionist
Metro 9
India
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Customer & Client Service
Zomato
Pune
08.2021 - 08.2022
- Described product and service details to customers to provide information on benefits and advantages
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement
- Delivered exceptional training.
Education
Master of science - Data Science
RMIT
01.2025
Bachelors of Engineering - IT
DY Patil College of Engineering
07-2021
Diploma - IT
Dr DY Patil Polytechnic
06-2018
Matriculation -
St.Andrew High School
06-2015
Skills
- Promotional Planning
- Digital Inventory Executive
- Risk Management
- Loss Prevention
- Personnel Development
- Payroll Management
- Store Merchandising
- Shift Scheduling
- Hourly Shift Management
- Operations
- Inventory Management
- Salesforce
- User research
- Technical Support
- Clerical Support
Timeline
Retail Sales Associate
Puma
10.2023 - 01.2024
Charity Fundraiser
Rise Foundation
05.2023 - 10.2023
Customer & Client Service
Zomato
08.2021 - 08.2022
Receptionist
Oaks
Receptionist
Metro 9
Master of science - Data Science
RMIT
Bachelors of Engineering - IT
DY Patil College of Engineering
Diploma - IT
Dr DY Patil Polytechnic
Matriculation -
St.Andrew High School
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