Muskan
9/54 Hoyle Drive, Dean Park, Sydney,NSW
Summary
Customer-focused professional with experience in hotel, motel, and resort desk operations. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods.
Overview
1
1
year of professional experience
Work History
Hospitality Team Member
Restaurant
Hornsby, NSW
03.2024 - Current
- Followed health department guidelines when handling food items.
- Input and confirmed reservations for guests.
- Kept records of room availability and guest accounts, manually or using computers.
- Provided customer service to ensure guest satisfaction.
- Performed opening and closing duties as assigned by management.
- Computed bills, collected payments and made change for guests.
- Answered guest inquiries, recommending shopping, dining or entertainment.
Picker Packer
H&M
Marsden Park, NSW
09.2023 - 02.2024
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Confirmed items picked for orders by keying codes into system.
- Tracked outgoing orders to provide shipping status to customers.
- Labeled boxes and placed in outbound collection areas.
- Used handheld scanners to key in data for packages.
Education
Bachelors in Business - Business
Southern Cross University
Parramatta, NSWSkills
- Item selection
- Packing materials
- Safety compliance
- Shipment preparation
- Stock replenishment
- Time management
- Labeling and tagging
- Guest relations
- Food safety awareness
- Cash handling proficiency
- Reservation management
- Customer service focus
- Bar restocking
- Alcohol awareness
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Hospitality Team Member
Restaurant
03.2024 - Current
Picker Packer
H&M
09.2023 - 02.2024
Bachelors in Business - Business
Southern Cross University
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