Muskan Shahi
Sydney,NSW
Summary
Proven Sales Assistant at Bakers Delight, adept in relationship building and upselling techniques, enhanced sales through exceptional service and detailed product knowledge. Demonstrated conflict management and team collaboration, fostering customer loyalty and efficient environments. Achieved positive outcomes in high-pressure situations, showcasing attention to detail and creative thinking.
Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.
Overview
2
2
years of professional experience
Work History
Sales Assistant
Bakers Delight
03.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Restaurant Waiter
Dookki Sydney
01.2023 - 03.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
Counselling
Excelsia College
Macquarie Park, NSW06-2025
Bachelor of Arts - Social Work
K&K Internatonal College
New Baneswor, Kathmandu, Nepal01-2020
High School - Business
St. Lawrence College
Chabahil, Kathmandu, Nepal01-2016
School -
Lumbini Academy Higher Secondary School
Chuchepati, Kathmandu, Nepal01-2014
Skills
- Goal oriented
- Relationship building
- Upselling techniques
- Conflict management
- Task prioritization
- Team collaboration
- Reliable and responsible
- Creative thinking
- Attention to detail
Languages
English
Interests
- Music
- Watching Movies and TV Shows
- Adventure Travel
- Road Trips
Timeline
Sales Assistant
Bakers Delight
03.2024 - Current
Restaurant Waiter
Dookki Sydney
01.2023 - 03.2024
Counselling
Excelsia College
Bachelor of Arts - Social Work
K&K Internatonal College
High School - Business
St. Lawrence College
School -
Lumbini Academy Higher Secondary School
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