MUSKAN VERMA
Sydney,NSW
Summary
As a passionate sales and marketing professional, who excels in team leadership, fostering positive cultures, and driving continuous improvement. With excellent communication skills, aims to exceed goals and cultivate positive relationships. Experienced in sales, service, and problem-solving, Ensuring high-quality standards while achieving targets. Proactive, adaptable, and safety-conscious, thriving in diverse environments, contributing effectively to business objectives. With a dynamic approach and commitment to excellence, poised to make significant contributions to marketing initiatives.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE ADVISOR
National Australian Bank
04.2023 - Current
- In order to increase client loyalty and provide a simpler, better, and smarter banking experience, take pride in providing a world-class customer experience
- Manage a high volume of interactions across several channels, including digital and phone
- For a variety of banking-related inquiries, such as about Home Loan and Deposit products, deliver exceptional customer service over the phone and through digital means
- By giving clients the knowledge and control they need over their online banking, you can add value at every chance.
- Maintained high-quality service standards, ensuring positive customer feedback.
NETWORK DEVELOPMENT COORDINATOR
MG Motors
08.2022 - 02.2023
- Defined 'franchise' standard contracts and tracked the development of the existing dealers
- Ensured the control of all investment and disinvestment plans for the purchase and sale of owned and third-party dealerships and branches
- Provided standards and resources for dealer growth, mergers, firings, etc
- Market segmentation and related action planning liasing with dealer performance regarding share of core product
- Established and carried out projects for dealer growth that deal with standards, financial and image management, equity programmes, and the dealer advisory board
- Rolled out new Corporate Identity amongst the new and existing dealers inclusive of signage works
- Australian dealer performance reporting
- Coordinating meetups for EOIs for dealer onboarding.
TEAM LEADER
Guzman y Gomez
02.2020 - 11.2022
- Implementing innovative solutions to customer grievances to enhance brand loyalty
- Analysing the team’s weaknesses and provide them with solutions that strengthened internal relationships
- Leading by example ensuring all Work Health Safety (WHS) standards are the highest priority within the team
- Executing end of day tasks, including housekeeping to ensure a smooth transition for the next shift
- Performing administrative duties, including reporting and documentation
- Built strong working relationship with new and existing customers by providing quality customer service
- Ensured all administrative compliance requirements, data entry and efficient customer engagement journey are met.
Education
Master of Business Administration (Major marketing) -
Universal Business School of Sydney
Sydney, NSW01.2022
Bachelor of Arts (Hons) Major in Economics -
University of Delhi
06.2019
Skills
- Confidence to handle challenging situations and resolve enquires in calm and focused manner
- Personable with strong verbal and written communication skills
- Exceptional team leadership, coaching and mentorship skills
- Demonstrated commercial awareness and desire to influence strategic decision making
- Adaptable and flexible, goal oriented and self-motivated, with high degree of integrity and professionalism
- Strong time management with ability to prioritize duties and multitask
- Solid knowledge of supply chain operations, brand guideline enforcement, and committed to achieving KPIs
- Exceptional problem solving and analytical skills with in-depth knowledge of WHS policies and procedures
- Solid planning, implementation and delivery of complex transformational projects
- Proven ability to work to meet tight deadlines whilst managing competing priorities
- Proficient in use of Microsoft Office, Google, Canva , Adobe, Mail Chimp and social media
Key Projects
UNIVERSITY PROJECTS :NEW MARKETING OFFERING FOR TESLA
Promoting brand in the online market through digital media that are easily accessible like Instagram, especially luxury brands.
Aim: to launch the initiative focusing on zero emission.
Planning: social media promotional strategy via different marketing tools such as Facebook, Instagram, Twitter, LinkedIn etc.
Target Consumer: People interested in automobiles and affiliate or create brands which promote sustainable living.
Visual Content Design: Infographics, Brochure, videos and posters considering the zero emission and sustainable living.
Technology used for Visual Content: Canva and Adobe for creating posters and other visual content.
UNIVERSITY PROJECTS : STARBUCKS FAILURE IN AUSTRALIA
Opening the famous American coffee franchise all around Australia.
Issues: Marketing strategies and marketing analysis was not done.
Outcomes: Suffered $143 million loss and 70% Starbucks stores closed.
Suggestions: Secondary data collection and surveys beforehand. Focusing more on marketing strategies as well as Aussie culture.
UNIVERSITY PROJECTS : KINGFISHER MIDSTREAM BANKRUPTCY
Issues: The fuel prices were going high along with failure of aviation engines and worst taxation polices.
Outcomes: Debt increased from 100$ million to $500 million due to lack of strategies leading to long term financial issues.
Suggestions: Should have filed for bankruptcy to get government protection whereas in the meantime would have reorganised infrastructure.
References
Reference will be provided on request.
Timeline
CUSTOMER SERVICE ADVISOR
National Australian Bank
04.2023 - Current
NETWORK DEVELOPMENT COORDINATOR
MG Motors
08.2022 - 02.2023
TEAM LEADER
Guzman y Gomez
02.2020 - 11.2022
Master of Business Administration (Major marketing) -
Universal Business School of Sydney
Bachelor of Arts (Hons) Major in Economics -
University of Delhi
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