Mustafa
Narwee,NSW
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
EG Fuel
01.2021 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Shift Supervisor
Pizza Hut
01.2018 - 12.2020
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Stock ordering, store maintance, reducing food wastage
- Coordinated merchandising, promoted new products and increased brand awareness.
Customer Service Representative
EzyMart
02.2017 - 12.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelors of IT - Cyber Security
Central Queensland Uni
Sydney, NSW11.2023
Skills
- Loss Prevention
- Store Organization
- Operations Oversight
- Stock management
- Microsoft Office Suite
- Problem-Solving
- Retail Operations
- Sales Growth
- Sales Techniques
- Staff Management
- Database Management
- POS Systems
- Program Administration
- Workforce Management
- Upselling and Cross Selling
- Pricing and Markdowns
- Data Analysis
- Database Maintenance
- Excellent Communication
- Problem-solving aptitude
- Written Communication
Languages
English
Professional Working
Hindi
Professional Working
Urdu
Native or Bilingual
Timeline
Assistant Store Manager
EG Fuel
01.2021 - Current
Shift Supervisor
Pizza Hut
01.2018 - 12.2020
Customer Service Representative
EzyMart
02.2017 - 12.2018
Bachelors of IT - Cyber Security
Central Queensland Uni
Similar Profiles
Sue DaySue Day
Customer Service Officer at EG FuelCustomer Service Officer at EG Fuel
Jenna NormanJenna Norman
Store Manager at EG FuelStore Manager at EG Fuel
Sadman SarwarSadman Sarwar
Console Operator at EG FuelConsole Operator at EG Fuel