Overview
Work History
Education
Skills
Timeline
Generic

Mustafa ASSAF

Punchbowl ,Nsw

Overview

34
34
years of professional experience

Work History

Computer Technician

Awa Cabrini Technology
02.1998 - 07.2023
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Recommended new and replacement hardware and software purchases.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Linked computers to network and peripheral equipment.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Replaced defective components and parts on malfunctioning computers and office machines.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Assisted customers with technical support inquiries.
  • Restored data on computers and office machines.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Inspected and tested faulty circuit boards and microprocessors.
  • Demonstrated increased knowledge of company products and equipment.
  • Performed maintenance duties and safely handled chemicals and solutions.
  • Streamlined Type repair processes to minimize day-to-day downtime and increase overall productivity.
  • Facilitated maintenance team training procedures to align with company standards.
  • Installed and maintained automated teller machines in retail stores.

Team Leader - Project Management

Flight Centre Travel Shows
09.1997 - 01.2020
  • Identified plans and resources required to meet project goals and objectives.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Provided detailed project status updates to stakeholders and executive management.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Facilitated workshops to collect project requirements and user feedback.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Achieved project deadlines by coordinating with contractors to manage performance.

Computer Technician

Ncss Maintenance Services
04.1989 - 02.1997
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Recommended new and replacement hardware and software purchases.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Linked computers to network and peripheral equipment.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Served as backup for staff members, responding to system failure and maintenance emergencies.
  • Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
  • Executed technology implementation projects with minimal downtimes and business disruptions.
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Replaced defective components and parts on malfunctioning computers and office machines.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Assisted customers with technical support inquiries.
  • Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Trained customer employees and managers on machine use and maintenance.
  • Demonstrated increased knowledge of company products and equipment.
  • Performed maintenance duties and safely handled chemicals and solutions.
  • Facilitated maintenance team training procedures to align with company standards.

Trainer Train the Trainer Certificate 3

AWA Total Electronic Services
09.1993 - 09.1993
  • Created and developed lesson plans to meet students' academic needs.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Developed and implemented classroom routines to address varying student needs.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Improved students' analytical skills by introducing state-of-the-art computer program technologies.

Education

Certificate III - Computer Engineering Technology

St George TAFE
TAFE

Skills

  • Computer Configurations
  • Printers and Peripherals
  • Operating System Testing
  • Hardware Replacement
  • Help Desk Support
  • Training Junior Team Members
  • Hardware and Software Installation
  • Technical Support
  • Issue Resolution
  • PC Refurbishment
  • Network Component Installations
  • Valid Driver's License
  • Desktop and Laptop Installations
  • Computer Troubleshooting
  • Installation and Repair
  • Troubleshooting Techniques
  • Hardware Installation
  • Computer Hardware Knowledge
  • Telephone Etiquette
  • Install Software

Timeline

Computer Technician

Awa Cabrini Technology
02.1998 - 07.2023

Team Leader - Project Management

Flight Centre Travel Shows
09.1997 - 01.2020

Trainer Train the Trainer Certificate 3

AWA Total Electronic Services
09.1993 - 09.1993

Computer Technician

Ncss Maintenance Services
04.1989 - 02.1997

Certificate III - Computer Engineering Technology

St George TAFE

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