MUSTAFA CANDAN

Working in the Estate Settlement department of the Melbourne head office has involved supporting customers through the difficult times of losing a loved one. This role has required a high level of analytical problem-solving, while remaining empathetic and emotionally intelligent during interactions.

Core responsibilities:

• Oversaw comprehensive case management activities.
• Date entry.
• Transaction and fund transfer procedures.
• International Money Transfer.
• Analysis of legal documents.
• Triaged customer inquiries effectively.
• Met both individual and team key performance indicators.
• Fostered strong professional relationships with internal business units and external stakeholders.
• Conducted client interactions through email and telephone calls (incoming and outgoing).
• Possessed strong grasp and managed CBA Every day and Business Banking products effectively.
• Aided in enhancing the abilities of both new and experienced staff.
• Applied strategies to minimize exposure to risk factors.
• Ensured adherence to compliance regulations.