C#
Mustafa Sahin
IT Helpdesk
Sydney,NSW
Summary
Adept Field Technician with a proven track record at Innova, enhancing banking and food industry operations through expert hardware solutions and security system management. Skilled in technical support and teamwork, I significantly improved system reliability and client satisfaction. Specialized in equipment installation and problem-solving, my approach ensures seamless, efficient processes.
Overview
10
10
years of professional experience
Work History
Field Technician
Innova
Izmir , Turkey
07.2022 - 07.2023
- Banking Sector Support:Delivered comprehensive hardware solutions to address system-related errors for Halk Bank and Vakif Bank.
Conducted on-site troubleshooting and repairs to ensure minimal downtime and maintain seamless operations.
Implemented and tested new hardware components, ensuring compatibility and optimal performance within existing systems.
- Security Systems Management:Diagnosed and resolved technical issues in camera surveillance and fire alarm systems, enhancing security measures for clients.
Regularly inspected and maintained security hardware to prevent malfunctions and ensure continuous protection.
- Food Industry Solutions:Provided tailored hardware solutions for various food service companies under TAB , including McDonald's, Burger King, Arby's, and Popeyes.
Managed the installation and maintenance of Point of Sale (POS) systems, kitchen display systems, and other critical hardware.
Ensured that all hardware met industry standards and client specifications, contributing to efficient and reliable operations.
- Technical Expertise:Developed a deep understanding of hardware troubleshooting and maintenance.
Collaborated with cross-functional teams to streamline technical processes and enhance service delivery.
Maintained detailed records of all service activities, ensuring transparency and accountability in all client interactions.
Intern
Ministry of Justice
06.2013 - 09.2017
- Database Management:Assisted in the development, maintenance, and optimization of database systems.
Conducted data analysis and ensured data integrity and security.
Supported database migration projects and implemented backup and recovery procedures.
- Desktop Application Development:Participated in the design, coding, and testing of desktop applications.
Collaborated with senior developers to enhance application functionality and user experience.
Provided technical support and troubleshooting for end-users, ensuring smooth operation of desktop applications.
- Technical Skills and Collaboration:Gained hands-on experience with SQL, database management systems, and various programming languages.
Worked closely with cross-functional teams to meet project deadlines and deliver high-quality solutions.
Documented all processes and provided comprehensive reports on project progress and outcomes.
Education
Bachelor of Science - Cyber Security
ACBI
Sydney 04.2001 -
Bachelor of Science - International Relations
Anadolu University
Eskisehir Turkey 04.2001 -
Bachelor of Science - Computer And Information Sciences
Ankara University
Ankara Turkey 04.2001 -
Skills
Materials Management
Safety Management
Technical Analysis
Equipment Installation
Technical Support
System Upgrades
Performance Optimization
Hardware and software installation
System Configuration
Technical Writing
Software Support
Project Management
Problem-Solving
Adaptability and Flexibility
Equipment installation
Multitasking
System repairs
Software
SQL
Unity
PHP
HTML
Languages
English
Full Professional
Turkish
Native or Bilingual
Timeline
Field Technician
Innova
07.2022 - 07.2023
Intern
Ministry of Justice
06.2013 - 09.2017
Bachelor of Science - Cyber Security
ACBI
04.2001 -
Bachelor of Science - International Relations
Anadolu University
04.2001 -
Bachelor of Science - Computer And Information Sciences
Ankara University
04.2001 -
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