Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Mustak Ali

Richmond

Summary

Highly motivated and customer-focused professional with years of experience in call center environments. Proven track record in handling inbound and outbound calls, providing exceptional service, and resolving customer inquiries or concerns in a timely and efficient manner. Skilled in active listening, problem-solving, and multitasking in fast-paced settings. Excellent communication and interpersonal skills, with the ability to build rapport and enhance customer satisfaction. Adept at using CRM software and maintaining accurate records of customer interactions. Strong team player with a commitment to meeting or exceeding performance goals.

Overview

6
6
years of professional experience

Work History

Kitchen Hand

Edwardes Lake Hotel
12.2024 - 06.2025
  • Maintained cleanliness and organization of kitchen areas to ensure compliance with health and safety standards.
  • Assisted chefs in food preparation, enhancing efficiency and workflow during busy service periods.
  • Operated kitchen equipment safely, adhering to operational protocols to minimize risk of injury or accidents.
  • Implemented inventory management practices, reducing waste and optimizing stock levels for high-demand items.
  • Trained new kitchen staff on proper procedures and best practices, fostering a collaborative team environment.
  • Streamlined dishwashing processes, improving turnaround time for clean utensils and cookware for food preparation.
  • Monitored ingredient quality and freshness, ensuring adherence to restaurant standards for food safety and quality.

Team Member

Seven Eleven
02.2022 - 08.2024
  • Provided excellent customer service, enhancing overall shopping experience and fostering customer loyalty.
  • Operated cash register accurately, ensuring efficient transaction processing and adherence to company policies.
  • Stocked shelves systematically, maintaining product availability and visual merchandising standards.
  • Assisted with inventory management, contributing to accurate stock counts and minimizing discrepancies.
  • Collaborated with team members to optimize workflow during peak hours, improving operational efficiency.
  • Trained new employees on store procedures and customer service protocols, promoting a cohesive team environment.
  • Implemented effective cleaning routines, ensuring compliance with health and safety regulations within the store.

Customer Service Representative

Concentrix
06.2021 - 01.2022
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Wipro
02.2019 - 05.2021
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Developed knowledge of company products to provide accurate information and support to customers.
  • Assisted in training new team members on customer service protocols and system navigation.
  • Managed customer accounts, ensuring data accuracy and timely updates in CRM software.
  • Streamlined ticket resolution process, enhancing response times and overall customer satisfaction.

Education

Diploma - Commercial Cookery

Brighton Institute of Technology
Melbourne, VIC
11-2024

Master of Arts - Political Science

Amity University
Noida
04-2019

Bachelor of Arts - Arts

Delhi University
Delhi
04-2016

Skills

  • Positive attitude
  • Kitchen cleaning and maintenance
  • Customer service
  • Team collaboration
  • Food preparation
  • Dishwashing
  • Equipment cleaning
  • Punctual and reliable
  • Dishwashing expertise
  • Cleaning and sanitation

Languages

Hindi

Interests

  • Team Sports
  • Passionate about balancing physical health with mental and emotional wellness
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Football
  • Video games
  • Music

Timeline

Kitchen Hand

Edwardes Lake Hotel
12.2024 - 06.2025

Team Member

Seven Eleven
02.2022 - 08.2024

Customer Service Representative

Concentrix
06.2021 - 01.2022

Customer Service Representative

Wipro
02.2019 - 05.2021

Diploma - Commercial Cookery

Brighton Institute of Technology

Master of Arts - Political Science

Amity University

Bachelor of Arts - Arts

Delhi University
Mustak Ali