Summary
Overview
Work History
Education
Skills
Certification
Coursework
References
Timeline
Generic

Mustakima Moni

Ropes Crossing,NSW

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Student Placement (Intake)

Platform Youth Services
  • Conduct intake assessments for new clients, assessing their needs and goals
  • Case work
  • Schedule and manage appointments for case information meetings
  • Efficiently answer phone calls and provide information to clients and stakeholders
  • Organise internal referrals, ensuring seamless communication within the organisation
  • Attend organisation meetings and contribute to strategic planning and initiatives

Customer Service Supervisor

Global Exchange (Sydney International Airport)
  • Customer service
  • Meeting and greeting customers
  • Carrying out and documenting currency exchange transactions
  • Accurate recording of sales and customer information
  • Face-to-face interactions, involving banking, managing issues, and escalating when necessary

Senior Receptionist (Admin)/ Radiologist

Boon Dental
11.2017 - Current
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered incoming calls on a high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
  • Scheduled meetings and client appointments for staff teams.
  • Handled complaints and questions and re-directed calls to other team members.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Scheduled initial and return appointments for patients, adhering to internal policies while accommodating individual needs.

Education

Diploma of Youth Work -

TAFE NSW

Certificate IV In Radiography -

Sydney Dental Hospital, Surry Hills

Certificate III In Business Administration -

Nepean TAFE, Kingswood

Diploma of Information Technology -

Lloyds International College
01.2007

Skills

  • Excellent interpersonal and communication skills
  • Empathy and active listening
  • Crisis management and problem-solving
  • Ability to work collaboratively in a team
  • Strong organizational and time management abilities
  • Cultural sensitivity and inclusivity
  • Computer skills
  • Multitasking Abilities
  • Data Entry
  • Teamwork and Collaboration
  • Customer Relations
  • Verbal Communication
  • Active Listening
  • MS Office

Certification

  • Current driving license.
  • Current first aid certificate.
  • Working with children.
  • NDIS worker check.
  • Police check.


PROFETIONAL DEVELOPMENT COURSE:


  • AOD ESSENTIALS: Substances use foundational concepts.
  • AOD ESSENTIALS: Models of Substance Use
  • AOD Essentials: Substance Use and the Law
  • AOD Essentials: Challenging Stigma
  • UNDERSTANDING OUR CLIENTS - Rates and trends of substance use.
  • UNDERSTANDING OUR CLIENTS - Introduction to social and emotional.
  • UNDERSTANDING OUR CLIENTS - Introduction to trauma-informed care.

Coursework

  • Youth and Adolescent Development
  • Counselling Techniques
  • Social Work and Community Services
  • Diversity and Cultural Competence
  • Case Management Principles
  • Manage service response to young people in crisis
  • Work with people with mental health issues
  • Develop, facilitate, and review all aspects of case management


References

  • Dana Balosache, Clinic Coordinator (Boon Dental), 02 8188 4273
  • Katelen McNamara, Nurse (Boon Dental), 0403 642 014, 02 9673 6973
  • Dr. Yong Gi Hong, dentist, 0431 227 944, 02 9673 6973 (available to call on Monday and Thursday)

Timeline

Senior Receptionist (Admin)/ Radiologist

Boon Dental
11.2017 - Current

Student Placement (Intake)

Platform Youth Services

Customer Service Supervisor

Global Exchange (Sydney International Airport)

Diploma of Youth Work -

TAFE NSW

Certificate IV In Radiography -

Sydney Dental Hospital, Surry Hills

Certificate III In Business Administration -

Nepean TAFE, Kingswood

Diploma of Information Technology -

Lloyds International College

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Mustakima Moni