Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Mustfa Ibrahim

Melbourne,VIC

Summary

Dynamic and results-oriented professional with a proven track record at McDonald's, excelling in customer service and conflict resolution. Bilingual in Arabic and English, I effectively engage customers, enhancing satisfaction and loyalty. Committed to upholding company standards while creatively solving problems to drive positive outcomes.

Overview

2
2
years of professional experience

Work History

Crew Member

McDonalds
Melbourne, VIC
01.2025 - Current
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Resolved customer complaints in a professional manner.
  • Processed takeout orders quickly to ensure timely delivery of meals.

Store Team Member

African Grocery Store
Melbourne, VIC
01.2024 - Current
  • Assisted in stocking shelves with merchandise.
  • Managed opening and closing duties such as setting alarm systems, locking doors.
  • Greeted customers and provided excellent customer service.
  • Assisted customers with carry-out orders from the store.
  • Provided product knowledge to customers and answered inquiries.
  • Utilized upselling techniques to increase customer satisfaction and revenue.

Education

High School Diploma -

Braybrook College
Melbourne, VIC
11-2026

Skills

  • Customer service
  • Conflict resolution
  • Problem solving
  • Effective communication
  • Company standards
  • Bilingual (Arabic , English)
  • Integrity and honesty
  • Learning agility
  • Creativity and innovation
  • Customer engagement

Affiliations

  • I play AFL 3 days a week for a club
  • Attend tutoring classes to further my knowledge

Languages

Arabic
Native/ Bilingual
English
Professional

Accomplishments

  • I have had previous modelling experience and promoted a brand

Timeline

Crew Member

McDonalds
01.2025 - Current

Store Team Member

African Grocery Store
01.2024 - Current

High School Diploma -

Braybrook College

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Mustfa Ibrahim