Summary
Overview
Work History
Education
Skills
Certification
Projects
Visastatus
Accomplishments
Languages
References
Timeline
Generic

Muthukamalesh Muthukrishnan

Data-Driven Operations Manager
Melbourne,Victoria

Summary

Dynamic and results-oriented Data Professional with a master’s degree in Data Science and a Bachelor’s in Computer Science, adept at transforming complex data into actionable insights that drive business success. Demonstrated expertise in advanced analytics, machine learning, and data visualization to solve challenging problems and deliver strategic value. Proficient in Python, R, SQL, and cloud platforms, with a proven track record of building efficient data pipelines and conducting comprehensive analyses. Known for exceptional problem-solving skills, technical acumen, and the ability to communicate complex concepts effectively to diverse stakeholders. Committed to leveraging data to power innovation, streamline processes, and enable data-driven decision-making in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Data-Driven Operations Manager

Nova Corp
Melbourne, VIC
08.2024 - Current
  • Utilized CRM tools and data analysis to identify customer trends and drive sales growth.
  • Implemented data-driven strategies to optimize inventory and streamline sales processes.
  • Designed and maintained dashboards for tracking sales, inventory, and team performance metrics, enabling informed decision-making.
  • Automated repetitive tasks, improving operational efficiency and enhancing customer engagement.
  • Collected and analyzed customer feedback to improve service quality and develop targeted marketing initiatives.
  • Trained staff on IT tools and communication systems to support a data-centric and technology-driven work culture.
  • Collaborated with stakeholders to align sales strategies with data insights, ensuring business goals were met effectively.

Junior Data Engineer (Power Automate, Power Apps)

DBST solutions Pty Ltd
Melbourne, Australia
03.2024 - 08.2024
  • Developed automated workflows using Power Automate to enhance data processing and reduce manual tasks.
  • Built custom PowerApps applications for real-time data tracking and reporting, improving operational efficiency.
  • Conducted data analysis and visualization using Power BI, delivering actionable insights for business decisions.
  • Implemented automated scheduling and compliance systems, ensuring regulatory adherence, and process optimization.

Data System and Operations Analyst

Allied IT
Melbourne, Australia
09.2022 - 08.2024
  • Led a team of IT technicians, overseeing the setup, maintenance, and troubleshooting of IT infrastructure for clients.
  • Managed IT projects, ensuring timely completion and alignment with client requirements.
  • Developed and implemented training programs for technicians, improving team performance and service delivery.
  • Analyzed IT system performance data, providing insights that contributed to improved client satisfaction and system efficiency.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Collaborated with cross-functional teams to identify process improvement opportunities.

Data Analyst Intern

CN-2 (VI Strive Technologies)
Melbourne, Australia
11.2023 - 02.2024
  • Conducted data analysis and visualization to support decision-making processes for clients across various industries
  • Developed and maintained data pipelines, ensuring the accuracy and consistency of data used in analytics projects
  • Created detailed reports and visualizations using Python, R, and Tableau, communicating findings to stakeholders
  • Collaborated with cross-functional teams to identify business challenges and develop data-driven solutions

Software Developer, Action IT

Monash University
Melbourne, Australia
08.2021 - 01.2022
  • Led data-driven projects for NGOs, including the Red Cross, enhancing data collection and analysis practices
  • Volunteered for 12 weeks, collaborating on projects, attending trainings, and enhancing programs
  • Delivered technical solutions tailored to NGO operations (Volunteer Management System, Crowd Funding Models), fostering a culture of teamwork and respect within diverse, cross-functional groups

Education

Master of Data Science -

Monash University
Melbourne, Australia
06.2023

Bachelors in computer science and engineering - Specialized in Computer Science

Anna University
Chennai, India
05.2020

Skills

  • Programming: Python, R, SQL, Java, C
  • Data Analysis and Visualization: Tableau, Power BI, Matplotlib, Seaborn
  • Machine Learning: Scikit-learn, TensorFlow, and Keras
  • Databases and ETL: MySQL, PostgreSQL, MongoDB, Pandas, NumPy
  • Cloud Platforms: AWS, Azure
  • Version Control: Git, GitHub
  • Operating systems: Windows, Linux, and macOS
  • Marketing
  • Performance reporting

Certification

  • Leadership Development Program, Completed a course on effective leadership and team management.
  • Microsoft Azure Fundamentals (AZ-900)
  • Python Programming Certification
  • Customer Service Excellence Training (McDonald's Customer Service)
  • Database and Data Handling Certification

Projects

MOMFIT Wellness Platform, Developed a comprehensive data-driven wellness platform that provided personalized recommendations to users based on their health data, leveraging machine learning algorithms for predictive analysis. Restaurant Rating Predictor, Created a predictive model using Python and machine learning techniques to forecast restaurant ratings based on customer reviews and other factors. COVID-19 Dashboard & Accident Mortality Analysis, Designed and implemented an interactive dashboard that visualized COVID-19 data and analyzed mortality rates from accidents, helping stakeholders understand trends and patterns. Customer Churn Predictive Model, Developed a machine learning model to predict customer churn, enabling targeted interventions to retain high-value customers. Real-time Streaming Data Analysis System, Built a real-time data processing system to analyse streaming data, providing insights and alerts based on predefined criteria.

Visastatus

Subclass 485, 10/20/28

Accomplishments

  • Automated workflows using Power Automate and custom dashboards, reducing manual effort by 30% and improving reporting accuracy.
  • Spearheaded the development of a customer churn prediction model that increased customer retention by 20%.
  • Designed and implemented an interactive COVID-19 dashboard, enabling real-time data visualization for stakeholders.
  • Streamlined inventory management at Nova Tyres using data-driven strategies, leading to a 15% reduction in operational costs.
  • Led a data-driven project for an NGO, enhancing their volunteer management system and improving operational efficiency.
  • Trained and mentored a team of IT technicians, resulting in a 25% improvement in service delivery quality.
  • Created predictive models for restaurant ratings, accurately forecasting trends with a 90% success rate using Python and machine learning techniques.
  • Achieved Microsoft Azure Fundamentals (AZ-900) certification, demonstrating proficiency in cloud-based solutions.

Languages

Hindi
Professional
Tamil
Native/ Bilingual
English
Full Professional

References

References available upon request.

Timeline

Data-Driven Operations Manager

Nova Corp
08.2024 - Current

Junior Data Engineer (Power Automate, Power Apps)

DBST solutions Pty Ltd
03.2024 - 08.2024

Data Analyst Intern

CN-2 (VI Strive Technologies)
11.2023 - 02.2024

Data System and Operations Analyst

Allied IT
09.2022 - 08.2024

Software Developer, Action IT

Monash University
08.2021 - 01.2022

Master of Data Science -

Monash University

Bachelors in computer science and engineering - Specialized in Computer Science

Anna University
Muthukamalesh MuthukrishnanData-Driven Operations Manager