Mutiara Ismail
Sydney,NSW
Summary
Highly focused individual with the eagerness to excel and exceed in her role. Progressed from sales associate to third in charge due to strong performance and leadership skills. Solid background in management skills, team training, and customer service. Takes pride in work and is willing to do the best.
Overview
7
7
years of professional experience
Work History
Advanced Retail Professional (3IC)
Adidas
Homebush, NSW
08.2023 - Current
- Started off as a casual sales associate in August 2023, then promoted to 3IC in September 2024.
- Support SM and ASM in daily operations, including opening/closing, and taking charge of the store and team in the absence of managers.
- Provided excellent customer service, as well as quick thinking and problem-solving in difficult situations.
- Assist in refills, visual merchandising, and changing floor plans.
- Onboarded and trained new team members, as well as trained existing team members weekly.
- Monitored team progress and give back feedback
- Assist in setting daily targets and motivated team to achieve monthly targets
Online Personal Shopper
Woolworths
Sydney, NSW
08.2022 - 11.2022
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maximised hourly rate by organising shopping trips and planning efficient routes.
Warehouse Picker
Randstad
Sydney, NSW
10.2021 - 04.2022
- Fulfilled orders quickly and efficiently to accomplish daily KPI's.
- Picked products from designated locations using a RF scanner and transferred to appropriate areas for further processing.
- Examined products for conformance with quality and design standards.
- Tracked inventories and inputted into warehouse databases.
Private Tutor
Self-employed
Sydney, NSW
02.2021 - 03.2022
- Provided private instructions to individual students to improve academic performance and prepare for academic or occupational tests.
- Collaborated with parents to determine student needs, develop tutoring plans and assess student progress.
- Offered students personalised educational, behavioral and emotional support.
Tutor
Alef Tutoring
Sydney, NSW
02.2020 - 12.2020
- Prepared for tutoring appointments by learning about key topics and planning out structured activities and lesson plans.
- Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
- Communicated student progress to students and parents in written progress reports, in person, or by phone.
- Utilised positive educational techniques to encourage and motivate students.
Customer Service Cashier
Coles Greenacre
Sydney, NSW
03.2019 - 07.2019
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card, EFT and gift certificate payments in electronic computer systems.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
Waitress
Chullora Oceanfoods
Sydney, NSW
10.2018 - 03.2019
- Maintained accuracy while taking orders and handling payments
- Resolved customer concerns with friendly and knowledgeable service.
- Prepared salads, appetisers and garnishes to assist kitchen staff.
- Completed cleaning duties by sweeping and mopping floors, tidying up server stations.
- Welcomed guests with personable attitude and answered any guest concerns.
Education
High School Diploma -
Beverly Hills Girls High School
Beverly Hills09.2019
Malek Fahd Islamic School
Greenacre03.2016
Bachelor of Business Administration & Arts -
Macquarie University
MacquarieSkills
- Picking and Processing
- Attention to Detail
- Cash Register Operations
- Customer Service
- Quality Control
- Stocking and Replenishing
- Teamwork and Collaboration
- Recordkeeping and Documentation
- Organisation and Planning Skills
- Dependable and Responsible
- Honest and Ethical
Personal Achievements
- Certificate of Appreciation for contributing dancing skills (2016)
- 60 hours of volunteering Award
- 2017 Work Experience Certificate
Referrals
- Helen Fondas - Careers Adviser
Beverly Hills Girls High School
PH: 95549963 / 91504280
Email: helen.fondas@det.nsw.edu.au - Randstad Supervisor -Amazon
PH: 0429056177
Timeline
Advanced Retail Professional (3IC)
Adidas
08.2023 - Current
Online Personal Shopper
Woolworths
08.2022 - 11.2022
Warehouse Picker
Randstad
10.2021 - 04.2022
Private Tutor
Self-employed
02.2021 - 03.2022
Tutor
Alef Tutoring
02.2020 - 12.2020
Customer Service Cashier
Coles Greenacre
03.2019 - 07.2019
Waitress
Chullora Oceanfoods
10.2018 - 03.2019
High School Diploma -
Beverly Hills Girls High School
Malek Fahd Islamic School
Bachelor of Business Administration & Arts -
Macquarie University