Mutiara Hergita Prameswary

• Helped guests at tables when in need of assistance.
• Handled high-pressure situations gracefully, resolving issues promptly while maintaining composure and professionalism.
• Collaborated with the rest of the front-of-house team during large events to ensure seamless execution of assigned responsibilities.
• Demonstrated strong knowledge of menu items, offering personalized recommendations based on guest preferences.
• Maintained clean and organized work areas, contributing to a comfortable and enjoyable atmosphere for patrons.

• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Daily opening and closing procedures

- Set and pack away tables, chairs, cutlery, glassware etc.

- Ensure adequate supplies at food/drink preparation stations.

• Customer Service

- Greet customers upon arrival, take their orders, assist to prepare and serve drinks and food, take the customers' feedback and ensure their satisfaction.

• Staff management

- Create weekly staff rosters in such a manner as to maintain efficiency and minimize labour cost.

- Interview, hire, train new staff.

- Monitor staff performance on an ongoing basis and provide training and feedback when required.

• Inventory Control

- Take stock of food ingredients, beverages, cutlery, glassware, table linen etc.

- Purchase supplies.

- Pick up and arrange delivery of supplies.

- Liaise and negotiate with suppliers to maximise value and minimize overhead costs.

• Promotional Duties

- Manage social media accounts and create promotional content.

• Planned and coordinated student activities to ensure the students' academic success.
• Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
• Differentiated instruction according to student skill level.
• Evaluated educational programs to determine their effectiveness in meeting established objectives.
• Used videos, lectures and moderated discussions to engage students during class.