Muzakkir
Canberra,Australia
Summary
Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
NCG Security ( Embassy Of Korea ) ( Embassy of Japan )
09.2022 - 07.2023
- Kept a close eye on surveillance cameras placed throughout the embassy premises
- Identified any unusual or suspicious behaviour captured by the cameras
- Acted promptly to minimise any security breaches or unauthorized access
- Informed supervisors, embassy staff, or law enforcement if security is compromised
- Conducted routine patrols to ensure the safety of people and property within the embassy's jurisdiction
- Kept detailed logs and incident reports, noting potential hazards, emergencies, or criminal incidents during patrols
- Monitored and controlled access and exit points for both individuals and vehicles
- Inspected and maintained surveillance equipment, ensuring proper functionality and addressing any issue.
Customer Service Officer
Response Security
03.2021 - 02.2022
- Provided security for large-scale events, ensuring crowd safety
- Managed access points and screened attendees
- Responded to disturbances and maintained order
- Assisted with emergency evacuations
- Maintain security by overseeing individual and crowd behaviour during events or busy periods.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
COVID-19 Rapid Response Team Member
Department Of Health {Victoria}
03.2020 - 07.2020
- Assisted in the development and implementation of effective strategies for addressing potential outbreaks within local areas.
- Enhanced public safety by conducting rapid COVID-19 testing and reporting results promptly.
- Executed data collection and performance-improvement activities to support RRT activations.
- Improved public awareness of COVID-19 symptoms, risk factors, and prevention methods through community outreach programs.
- Addressed public concerns related to COVID-19 by participating in community forums, providing accurate information, and dispelling myths and misinformation.
Security Guard
Palais Theatre
02.2019 - 01.2020
- Ensured the safety of a 1,000+ person facility by conducting regular patrols, monitoring surveillance equipment, and swiftly responding to and resolving 50+ incident reports monthly, while strictly adhering to complex security protocols
- Conducted regular patrols to ensure premises security
- Monitored surveillance cameras and respond promptly to any incidents
- Checked identification and enforce access control policies
- Collaborated with law enforcement during emergencies.
Customer Service Cashier
United Petroleum
11.2017 - 10.2018
- Minimized wait times for customers by efficiently handling multiple transactions simultaneously.
- Implemented cash-handling procedures that reduced discrepancies in daily financial reports significantly.
- Contributed to increased sales by promoting special offers, discounts, and loyalty programs.
- Assisted in inventory management, resulting in optimized stock levels and reduced waste.
- Ensured a clean and safe environment for customers through regular maintenance of gas station facilities.
- Trained new employees on company policies, safety procedures, and customer service best practices.
- Enhanced customer satisfaction by providing efficient fueling services and accurate payment processing.
- Managed merchandise displays within the convenience store area; driving impulse purchases from visitors.
- Performed routine inspections of fuel pumps, ensuring proper functioning and adherence to safety standards.
Education
Certificate II in Security Operations -
Bachelor of Electronics and Communications -
Masters of Information and Communication Technology -
Bachelor of Science - Masters of ICT
La Trobe University
Melbourne, VICSkills
- Crowd control
- Conflict resolution
- First Aid certification
- Surveillance and monitoring
- Access control
- Incident reporting
- Customer service
- Attention to detail
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Incident Reporting
Certification
First Aid
Security Licence
Timeline
Security Officer
NCG Security ( Embassy Of Korea ) ( Embassy of Japan )
09.2022 - 07.2023
Customer Service Officer
Response Security
03.2021 - 02.2022
COVID-19 Rapid Response Team Member
Department Of Health {Victoria}
03.2020 - 07.2020
Security Guard
Palais Theatre
02.2019 - 01.2020
Customer Service Cashier
United Petroleum
11.2017 - 10.2018
Certificate II in Security Operations -
Bachelor of Electronics and Communications -
Masters of Information and Communication Technology -
Bachelor of Science - Masters of ICT
La Trobe University
First Aid
Security Licence
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