Muzhi (Edward) Zhang
Willetton, City Of Canning
Summary
Developed exceptional customer service and communication skills in fast-paced restaurant environment. Demonstrates strong problem-solving abilities and adaptability while maintaining high standards of efficiency. Looking to transition into new field, bringing focus on creating positive interactions and ensuring client satisfaction.
Overview
1
1
year of professional experience
Work History
Front of House Server
Bob Jo Willetton
08.2024 - Current
- Served food promptly and professionally, collaborating with kitchen staff to ensure accurate order preparation during peak hours.
- Placed customer orders and managed cashier operations with precision, verifying customer allergies and dietary restrictions to ensure safe dining experiences.
- Preparing a variety of beverages and desserts, including classic Asian drinks such as Matcha Latte and hand-crafted desserts like shaved ice (Bingsu).
- Enthusiastically introduced Korean cuisine and specialties to new customers, enhancing their dining experience through cultural engagement.
- Actively participating in opening and closing operations, including cleaning, stocking fridges, and cautiously handling end-of-day cash register reconciliations.
- Assisting the kitchen staff during downtime by washing dishes, refilling sauces, replenishing side dishes (Banchan), restocking ingredients for Bingsu, and organizing supplies in designated fridge and cabinet sections.
Front of House Server
Uncle 6 Nanyang Hawker Cuisine
06.2024 - 12.2024
- Served food promptly and professionally, while collaborating with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Placed customer orders and managed cashier operations, ensuring accuracy and efficiency. (Double-checking with customers about their allergies and dietary restrictions at this time)
- Prepared a variety of beverages, including traditional and modern Southeast Asian drinks, with a specialty in crafting bubble teas. Mastered techniques for customizing flavors to meet customer preferences.
Skills
- Maintained composure and perseverance during peak hours, ensuring smooth operations under pressure
- Strong prioritization skills, efficiently managing tasks during high-demand periods
- Competency in memorizing service processes and detailed food information
- Quick-thinking problem-solving abilities, effectively addressing and resolving issues arising from errors
Personal Information
- Date of Birth: 12/16/2000
- Gender: Male
- Visa Status: Permanent Residency
Availabilities
- Full Availability: Tuesday and Sunday
- Partial Availability (Before 2:30 PM): Wednesday, Friday and Saturday
- Partial Availability (Before 4:30 PM): Monday, Thursday
- Open to working daytime, nighttime, midnights, public holidays, and weekends
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Front of House Server
Bob Jo Willetton
08.2024 - Current
Front of House Server
Uncle 6 Nanyang Hawker Cuisine
06.2024 - 12.2024
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